Licensed Optician-Anaheim, CA-LensCrafters
About The Position
The Licensed Optician delivers the LensCrafters brand value proposition and helps establish LensCrafters as the premier destination for vision needs within the community. The role creates exceptional value for customers by delivering legendary customer service and high-quality, precisely crafted eyewear that exceeds customer expectations. The Licensed Optician welcomes customers, sets expectations, custom-fits glasses, takes and records measurements, and accurately adjusts and fits eyewear. The role ensures finished eyewear meets quality standards and customer needs, assists the team with complex products and prescriptions, and applies optical knowledge and technology effectively in a busy customer-facing environment. The position also supports store presentation, safe work practices, company policies, and strong results on brand key performance indicators.
Requirements
- High school graduate or equivalent.
- State licensure.
- Optical dispensing experience.
- Strong customer service skills, including communication, listening, and team-building.
- Knowledge of current store merchandise.
- Strong basic math skills.
- Awareness of current fashion trends.
- Selling skills and ability to use and carry an iPad or tablet.
- Familiarity with point-of-sale systems, computers, and calculators.
- Willingness to embrace new technology and change.
Nice To Haves
- Previous customer service and retail experience.
Responsibilities
- Welcome customers and set expectations.
- Custom-fit glasses and precisely place prescriptions in lenses.
- Serve as a leader in optical knowledge.
- Take and record measurements, accurately adjust and fit eyewear, and ensure finished eyewear meets standards and customer needs.
- Assist the team with complex product needs and prescriptions.
- Use technology accurately under time pressure and during high customer volume; demonstrate product knowledge and use appropriate tools.
- Proactively identify root causes of issues and find solutions that satisfy customers and exceed expectations.
- Multitask, prioritize, and manage competing priorities.
- Strive to achieve exceptional results on brand KPIs and competencies.
- Help keep the store clean, attractive, and organized.
- Inform management of safety opportunities and demonstrate safe work practices.
- Pursue continual learning and improvement while focusing on results.
- Follow company policies and procedures, including those for discounts, promotions, and inventory management.
Benefits
- Health care
- Retirement savings
- Paid time off/vacation
- Employee discounts
- Competitive bonus and/or commission plan may be offered
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
