Licensed Sales Executive - NorthStar Lodge

Hyatt Vacation Ownership•Town and Country, WA

11d

About The Position

The Licensed Sales Executive contributes to the success of the organization and sales distribution site by using sales techniques and processes to convert prospective owners into purchasers and encourage existing Owners to make additional purchases. The role develops relationships with prospective and current Owners through referrals, leads, follow-up, and sales experiences tailored to individual needs and preferences. The Sales Executive presents vacation ownership products, explains features and financing options, conducts tours, and guides customers through the purchase and contract process. The role ensures required sales, loan, and legal documents are completed accurately and on time, supports timely closings, and maintains customer relationships after the sale to promote Owner satisfaction, reloads, referrals, and future business. The position also responds to customer inquiries, participates in team meetings and training, and follows applicable state and federal sales and marketing regulations.

Requirements

High school diploma or GED.
Proficiency in English.
Maintain an active, in-good-standing professional Real Estate License where mandated by law.
Willingness to work weekends and holidays as required by business needs.
Ability to communicate persuasively and professionally, solve problems, organize work, build customer and coworker relationships, and apply sales and business knowledge.
Ability to use job-specific computer hardware and software and perform work-related mathematical, reading, and writing tasks.

Nice To Haves

One year of related experience.

Responsibilities

Build and maintain a customer base by answering Owner questions, following up on referrals and leads, providing requested property and portfolio information, and maintaining customer contact records.
Contact Owners to monitor satisfaction, share information about promotions, and develop reload, referral, and other business opportunities.
Monitor contract processing to reduce rescissions, reassure Owners, and support timely closings.
Follow the Consultative Sales Process and build trust and rapport throughout the sales process.
Discover prospective and current Owners’ needs and tailor sales presentations accordingly.
Provide Sales Gallery, property, and model tours appropriate to the sales distribution site.
Explain product features, advantages, and benefits and recommend an appropriate amount of points for customers’ vacation needs.
Complete and close sales contracts, ensuring required legal paperwork is signed and notarized.
Develop and improve sales scripts and presentations, explain financing options, and prepare for daily appointments.
Follow up on face-to-face interactions by email, phone, or mail and facilitate use of the Vacation Ownership Advisor.
Answer questions about products, servicing, construction, financing, maintenance, repairs, and appraisals; use, demonstrate, or coordinate virtual-tour software.
Process sales documents accurately, review contracts and loan applications with customers, and complete purchase summary worksheets.
Work with Sales Management to minimize cancellations, reassure Owners, and ensure timely closings.
Reach out to Legacy Owners and Every Other Year (EOY) Owners to encourage enrollment, upgrades, and reload purchases.
Respond to customer and Owner inquiries and monitor their resolution, leveraging available service resources.
Manage time to attend team meetings, training, and appointments punctually; participate in huddles and scheduled meetings.
Improve sales performance through self-review, practice, feedback, and formal training.
Assist with developing and mentoring other Sales or Membership Executives when requested.
Maintain awareness of current events and site-location information to support customer relationship building.
Perform other duties as assigned and comply with state and federal regulations concerning sales and marketing activities.