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Rochester Regional Health•Rochester, MN

1d•$25 - $31•Onsite

About The Position

The Licensed Practical Nurse - Home Care Team Case Assistant coordinates patient services using clinical experience, under the direction of the team manager or designee. The role includes prioritizing and coordinating daily patient schedules, requesting additional services such as aide, therapy, social work, and interpreter services, and ensuring referrals are assigned appropriately and in a timely manner. The position also provides administrative and operational support to the home care team, including handling communications, assisting field staff, updating the electronic medical record, processing orders, and performing duties related to patient transfers and discharges. This is a part-time role based at Rochester Regional Health Home Care on Monroe Avenue in Rochester, New York, with 20 hours per week scheduled Friday through Sunday.

Requirements

Graduate of an accredited school of licensed practical nursing.
Valid New York State license as a Licensed Practical Nurse.

Nice To Haves

One year of experience in a home care setting or medical office.
Excellent interpersonal and customer service skills.
Ability to multitask in a fast-paced environment.
Proficiency with Microsoft Office.

Responsibilities

Validate supplemental orders and process them according to policy.
Perform other duties appropriate to the scope of practice of an LPN.
Manage phone calls in a timely and professional manner and follow up to ensure callers’ needs are met.
Provide field staff with assistance and resources for day-to-day issues under the direction of the team manager or designee.
Check email promptly and follow up to address senders’ needs.
Collect, organize, and review information and reporting for various programs and initiate follow-up.
Update the EMR according to agency standards.
Perform functions related to patient transfers or discharges as required by regulation.
Build and maintain strong, communicative relationships with the team.
Provide exemplary customer service.
Perform general office duties and projects, including answering phones, documentation and order processing, copying, filing, mailing, and obtaining or ordering office supplies.
Coordinate and prioritize daily patient schedules and request additional services as needed.
Ensure referrals for services are appropriately assigned in a timely manner.