Licensed Plumber (Watertown)

Cardinal Heating, Cooling, Plumbing, & Electric•Sussex, WI

7d•Onsite

About The Position

Cardinal Heating, Cooling, Plumbing & Electric is hiring a Licensed Plumber to perform residential plumbing service and installation work in the Watertown area. The company describes a people-first culture that emphasizes employee support, training, development, and advancement, including promotion from within. The role offers local work, residential customers, and field support from the company. The plumber will troubleshoot residential plumbing systems, complete repairs and installations, explain repair options and recommendations to customers, and ensure completed work functions properly and is free of leaks. The position also involves providing a professional customer experience, collaborating with customer service and dispatch, maintaining a clean and organized work site and stocked vehicle, completing documentation, and participating in training. The plumber may also mentor apprentices and junior technicians. Cardinal lists incentive pay in addition to base hourly pay, benefits, paid continuing education, and work equipment and technology. Relocation assistance may be an option for candidates who are not local.

Requirements

Proper certifications and/or licensure as a Journeyman, Restricted, or Master Plumber; the posting specifies a Licensed Plumber.
At least three years of residential plumbing service experience.
Strong knowledge of residential plumbing systems and local plumbing codes.
Experience with fixture installation, leak detection, repairs, water heaters, and drain systems.
Commitment to continued education and professional growth.
Clean and safe driving record.
Strong organization and follow-through skills.
Strong verbal and written communication abilities.
High integrity and ability to build trust and rapport with customers.
Self-motivation, competitiveness, and interest in contributing to a team environment.

Responsibilities

Troubleshoot and diagnose issues with residential plumbing systems.
Perform plumbing repairs, diagnoses, replacements, and installations while ensuring quality workmanship.
Work in crawlspaces, attics, and other confined areas when necessary.
Educate customers and provide detailed options and recommendations for repairs and system improvements.
Assist customers in selecting suitable financing options and maintenance plans.
Test systems for functionality and leaks after completing repairs.
Deliver exceptional customer service and work toward performance goals.
Present professionally to encourage repeat business and customer referrals.
Coordinate with customer service and dispatch teams to support the customer experience.
Maintain a clean, organized job site and appearance, and keep the service vehicle properly stocked.
Participate in company training, meetings, and development opportunities.
Mentor and support apprentices and junior technicians when appropriate.
Complete invoices, documentation, and paperwork accurately and promptly.