Licensed Plumber

Roto-Rooter Services Company•Providence, RI

About The Position

Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider, operating company-owned branches, independent contractor territories, and franchise operations across the United States and parts of Canada. Licensed Plumbers provide plumbing services such as faucet repairs, water heater installations, and plumbing system replacements. The role involves responding to customer service calls, diagnosing plumbing issues, recommending and selling solutions, and installing or repairing fixtures when appropriately licensed. It also includes sewer and drain cleaning in varied work environments, restoring job sites, preparing invoices, collecting payment, and explaining the company guarantee. Roto-Rooter highlights job security, competitive pay, flexible work schedules, benefits, and career advancement. Its most experienced plumbers earn more than $100,000 per year.

Requirements

Valid driver's license.
State plumbing license required.
At least three years of repair and service plumbing experience.
Proven track record in selling plumbing products and services.
Full knowledge of plumbing systems.
Obtain Excavation Certification through Competent Person Training within the first year of employment, as required by OSHA.
Journeyman license or equivalent certification as specified by the state where the branch operates and service is performed.
Unlicensed plumbers must obtain certification as soon as they become eligible, if required by state law.
Good written and oral communication skills for effective customer service.
Excellent communication and interpersonal skills with clients and coworkers.

Responsibilities

Respond promptly to customer service calls.
Inspect plumbing issues, diagnose problems, offer solutions and estimates, and close service sales.
Install and repair plumbing fixtures, including sinks, toilets, bathtubs, water heaters, garbage disposal units, dishwashers, and water softeners, when appropriately licensed.
Perform sewer and drain cleaning in diverse environments, including basements, roofs, confined spaces, and close quarters.
Clean and restore work sites to their pre-job condition.
Prepare invoices totaling the costs of services and products provided.
Collect payment and explain the Roto-Rooter guarantee in writing and on the provided smartphone.