Licensed Optician - Huntington Station, NY - LensCrafters

Luxottica of America, Inc. • Huntington Station, NY

2d

About The Position

The Licensed Optician delivers the LensCrafters brand value proposition and helps establish the brand as the premier destination for vision needs in the community. The role creates value for customers by providing exceptional service and high-quality, carefully crafted eyewear that exceeds customer expectations.

The optician welcomes customers, takes and records measurements, custom-fits and adjusts eyewear, and ensures prescription lenses and finished eyewear meet quality standards and customer needs. The role also supports the team with complex products and prescriptions, uses technology and appropriate tools accurately, and applies product knowledge to deliver solutions. The position contributes to store performance, appearance, organization, and safety while following company policies and procedures.

Requirements

• High school graduate or equivalent.
• State licensure.
• Optical dispensing experience.
• Strong customer service skills, including communication, listening, and teamwork.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills and ability to use and carry an iPad or tablet.
• Familiarity with point-of-sale systems, computers, and calculators.
• Willingness to embrace new technology and change.

Nice To Haves

• Previous customer service experience.
• Previous retail experience.

Responsibilities

• Welcome customers and set expectations.
• Custom-fit glasses and precisely place prescriptions in lenses.
• Serve as a leader in optical acumen.
• Take and record measurements; accurately adjust and fit eyewear; and ensure finished eyewear meets standards and customer needs.
• Assist the team with complex product needs and prescriptions.
• Use technology and appropriate tools accurately, including under time pressure and during high customer volume; apply exceptional product knowledge.
• Identify root causes of issues, anticipate needs, and find solutions that satisfy customers and exceed expectations.
• Multitask, prioritize, and manage time across competing priorities.
• Work toward exceptional results on brand KPIs and competencies.
• Help keep the store clean, attractive, and organized.
• Inform management of safety opportunities and demonstrate safe work practices.
• Pursue continual learning, improvement, and results.
• Follow company policies and procedures, including those concerning discounts, promotions, and inventory management.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may also be offered.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED