Licensed Optician - North Canton, OH - Vision Associates

Luxottica of America, Inc.•North Canton, OH

About The Position

The Licensed Optician provides excellent patient experiences by helping patients select eyewear, taking accurate measurements, ordering products, and fitting eyewear to meet their needs. The role supports the practice in becoming a premier destination for vision care in the community. It works closely with doctors and practice staff to support patient care, and serves as an optical resource for peers. The optician handles eyewear dispensing and fitting, patient questions and concerns, point-of-sale transactions, and the accurate entry of patient information. The role contributes to individual and team goals, maintains an attractive and organized dispensary, protects company assets, and follows safety practices, attendance requirements, dress standards, and company policies. Weekend and evening work may be required depending on business needs and location.

Requirements

High school graduate or equivalent.
Active state optical licensure, which must be maintained.
Strong customer service skills, including communication, listening, and team-building.
Strong basic math skills.
Sales skills.
Ability to embrace new technology and change.

Nice To Haves

Familiarity with technology such as point-of-sale systems, patient record systems, and other software applications.

Responsibilities

Select, order, measure, adjust, and fit eyewear to meet patient needs and ensure finished eyewear meets standards and patient requirements.
Provide knowledgeable optical guidance and assist peers with complex product needs and prescriptions.
Explore patients' needs and priorities by asking open-ended questions, and educate patients when dispensing eyewear.
Identify and resolve patient issues, seek long-term solutions, and partner with management when necessary.
Operate the point-of-sale system and enter patient information accurately.
Commit to delivery dates and times, seek feedback, and ask for referrals.
Work toward individual and team goals and take ownership of results.
Maintain a clean, attractive, and organized dispensary and protect company assets.
Collaborate daily with doctors and practice staff to support patient care.
Inform management of safety opportunities and demonstrate safe work practices.
Follow company policies and procedures, including those concerning discounting, promotions, and inventory management.
Work weekends and evenings as required by business needs and location.
Meet attendance and timekeeping requirements, maintain proper dress, and communicate concerns promptly to the Manager.
Perform other duties as assigned by the Manager or required by business needs.