Licensed Optician - North Canton, OH - Vision Associates

EssilorLuxottica Group•Jackson Township, OH

About The Position

The Licensed Optician provides excellent patient experiences by helping patients select eyewear, taking accurate measurements, ordering products, and fitting eyewear to meet their needs. The role supports the practice in becoming a premier destination for vision care in the community. The optician collaborates daily with doctors and practice staff, contributes optical expertise to peers, and helps ensure patient care and business goals are met.

Requirements

High school graduate or equivalent.
Active state optical licensure, which must be maintained.
Strong customer service skills, including communication, listening, and teamwork.
Strong basic math skills.
Sales skills.
Willingness to embrace new technology and change.

Nice To Haves

Familiarity with technology such as point-of-sale systems, patient record systems, and other software applications.

Responsibilities

Select, custom-fit, and dispense eyewear, ensuring prescriptions are accurately placed in lenses and finished eyewear meets standards and patient requirements.
Take and record measurements, and adjust or fit eyewear accurately and thoroughly.
Explore patients’ needs and priorities by asking open-ended questions.
Assist peers with complex product needs and prescriptions and provide optical expertise.
Anticipate and investigate patient issues, develop lasting solutions, resolve concerns promptly, and partner with management when needed.
Manage competing priorities and multitask effectively.
Operate the point-of-sale system and enter patient information accurately.
Commit to delivery dates and times, seek feedback, and ask for referrals.
Take ownership of individual and team goals and deliver exceptional results.
Present, celebrate, and educate patients at the time of dispense.
Maintain a clean, attractive, and organized dispensary and protect company assets.
Collaborate with doctors and practice staff to support high-quality patient care.
Inform management of safety opportunities and demonstrate safe work practices.
Follow company policies and procedures, including those for discounting, promotions, inventory management, attendance, and timekeeping.
Work weekends and evenings as business needs require, varying by location.
Foster positive working relationships with the practice and promptly communicate concerns to the Manager.
Maintain the required dress code and perform other duties assigned by the Manager or required by business needs.