Licensed Optician - Mayfaire Town Center

Warby Parker•Wilmington, NC

About The Position

Warby Parker is seeking skilled and enthusiastic Opticians to join its in-house optical team. The Optician helps customers with their eyewear needs, delivers exceptional service, and develops expertise in Warby Parker's brand and products. The role includes supporting customers in selecting frames and lenses, explaining prescriptions and product offerings, accurately measuring and fitting eyewear, and ensuring finished eyewear meets optical standards and customer requirements. The Optician collaborates with teammates to provide excellent service and develop sales and customer-service practices, and represents the company's brand, values, and mission.

Requirements

Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in non-licensing states.
Be passionate about the eyewear and retail industries.
Communicate clearly, effectively, and professionally, including explaining technical terms in an understandable way.
Be dedicated to exceeding expectations for customers and teammates.
Be an energetic, positive team player who can adapt to a fast-paced, changing work environment.
Be detail-oriented and capable of managing a wide range of responsibilities.
Be open-minded, committed to learning, and willing to challenge existing knowledge.
Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to meet their eyewear needs.
Take and record measurements, adjust and fit eyewear accurately.
Check that finished eyewear meets optical standards and customer requirements and requests.
Explain prescription terminology and product offerings to customers.
Work with the team to ensure all customers receive exceptional service.
Help customers choose frames and lenses based on prescription needs, face fit, personal style, and lifestyle.
Collaborate with the team to form sales and customer-service best practices that can be implemented throughout the organization.
Represent the brand and educate others about its values and mission.