Licensed Optician-Whittier, CA-Golden Optometric
About The Position
The Licensed Optician provides excellent patient experiences by helping patients select eyewear, taking accurate measurements, ordering products, and fitting eyewear to meet each patient's needs. The role contributes to establishing the practice as the community's premier destination for vision care and serves as an optical resource and leader for peers. The optician explores patient needs, provides guidance on products and prescriptions, resolves concerns, and ensures finished eyewear meets practice standards and patient requirements. The position also involves working toward performance goals, maintaining an orderly and safe practice, protecting company assets, and following company policies and procedures. The role requires working evenings and weekends as business needs vary by location and spending 80%–100% of the time selling on one's feet.
Requirements
- High school graduate or equivalent.
- Active state optical licensure, which must be maintained.
- Strong customer service skills, including communication, listening, and team-building.
- Knowledge of inventory management systems.
- Strong basic math skills.
- Sales skills and the ability to use and carry a tablet.
- Willingness to embrace new technology and change.
Nice To Haves
- Previous eyecare and/or customer service experience.
- Familiarity with technology such as point-of-sale systems, patient record systems, and other software applications.
Responsibilities
- Custom-fit glasses and precisely place prescriptions in lenses.
- Serve as an optical resource and leader for peers.
- Take and record measurements and adjust or fit eyewear accurately, ensuring finished eyewear meets standards and patient requirements.
- Explore patients' needs and priorities by asking open-ended questions.
- Assist peers with complex product needs and prescriptions.
- Use practice tools and follow company policies and procedures.
- Anticipate and investigate patient problems, develop long-term solutions, resolve issues promptly, and partner with management as needed.
- Multitask, prioritize, and manage time across competing priorities.
- Commit to delivery dates and times, seek feedback, and ask for referrals.
- Work toward exceptional results on KPIs and competencies.
- Present, celebrate, and educate at the time of dispense.
- Maintain a clean, attractive, and organized practice; show initiative and protect company assets.
- Inform management of safety opportunities and demonstrate safe work practices.
- Maintain a results-driven, self-motivated approach and pursue continual learning and improvement.
- Follow policies and procedures, including those covering discounting, promotions, and inventory management.
- Work evenings and weekends as required by business needs, which vary by location.
- Meet attendance and daily timekeeping requirements and maintain the proper dress code.
- Spend 80%–100% of working time selling on one's feet.
- Perform other duties assigned by the Practice Manager or required by business needs.
Benefits
- Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
- A competitive bonus and/or commission plan may be offered.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
