Licensed Optician - LensCrafters - Staten Island, NY

EssilorLuxottica Group • New York, NY

1d • $25 - $39

About The Position

The Licensed Optician delivers the LensCrafters brand value proposition and helps establish the store as the community’s premier destination for vision needs. The role creates value for customers through legendary service and high-quality, precisely crafted eyewear that meets or exceeds customer expectations. The optician welcomes customers, sets expectations, takes and records measurements, custom-fits glasses, precisely places prescriptions in lenses, and ensures finished eyewear meets quality standards and customer needs. The position also provides optical expertise, supports the team with complex product needs and prescriptions, and uses technology and appropriate tools accurately, including in busy conditions. The optician helps maintain an attractive, clean, and organized store, follows company policies and procedures, and works safely while striving to achieve brand performance goals.

Requirements

• High school graduate or equivalent.
• State licensure.
• Optical dispensing experience.
• Strong customer service skills, including communication, listening, and teamwork.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills and ability to use and carry an iPad or tablet.
• Familiarity with point-of-sale systems, computers, and calculators.
• Willingness to embrace new technology and change.

Nice To Haves

• Previous customer service and retail experience.

Responsibilities

• Welcome customers and set expectations.
• Custom-fit glasses and precisely place prescriptions in lenses.
• Demonstrate leadership in optical knowledge and expertise.
• Take and record measurements; accurately adjust and fit eyewear, ensuring finished eyewear meets standards and customer needs.
• Assist the team with complex product needs and prescriptions.
• Use technology and appropriate tools accurately, including under time pressure and with high customer volume; apply strong product knowledge.
• Proactively identify root causes of issues and find solutions that satisfy customers and exceed expectations.
• Multi-task, prioritize, and manage time across competing priorities.
• Strive to achieve brand key performance indicators and competencies.
• Help maintain a clean, attractive, and organized store.
• Inform management of safety opportunities and demonstrate safe work practices.
• Pursue continual learning, improvement, and results.
• Follow company policies and procedures, including those concerning discounts, promotions, and inventory management.

Benefits

• Benefits may include health care, retirement savings, paid time off or vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED