Licensed Optician - Doral, FL - LensCrafters

EssilorLuxottica Group•Doral, FL

About The Position

The Licensed Optician delivers LensCrafters’ brand value proposition and helps establish the company as the premier destination for vision needs in the community. The role creates value for customers by providing excellent service and high-quality, precisely crafted eyewear that exceeds customer expectations. The optician welcomes customers, sets expectations, takes and records measurements, custom-fits glasses, places prescriptions in lenses, and adjusts eyewear to meet quality standards and customer needs. The role also supports the team with complex products and prescriptions, uses relevant technology and tools accurately, maintains product knowledge, and works to resolve customer issues. The optician helps maintain an attractive, organized, and safe store; follows company policies and procedures; and contributes to store results and customer satisfaction.

Requirements

High school graduate or equivalent.
State licensure.
Optical dispensing experience.
Strong customer service skills, including communication, listening, and team building.
Knowledge of current store merchandise.
Strong basic math skills.
Awareness of current fashion trends.
Selling skills and ability to use and carry an iPad or tablet.
Familiarity with point-of-sale systems, computers, and calculators.
Willingness to embrace new technology and change.

Nice To Haves

Previous customer service and retail experience.

Responsibilities

Welcome customers and set expectations for their experience.
Custom-fit glasses and precisely place prescriptions in lenses.
Serve as a leader in optical knowledge and assist the team with complex product needs and prescriptions.
Take and record measurements, adjust and fit eyewear accurately, and ensure finished eyewear meets standards and customer needs.
Use technology and appropriate tools accurately, including under time pressure and with high customer volume.
Use product knowledge and a solution-oriented approach to address issues and ensure customer satisfaction.
Multi-task, prioritize, and manage time across competing priorities.
Work toward strong results on brand key performance indicators and competencies.
Help keep the store clean, attractive, and organized.
Inform management of safety opportunities and demonstrate safe work practices.
Follow company policies and procedures, including those related to discounts, promotions, and inventory management.
Continue learning and improving while working toward results.