Licensed Optician-Henderson, NV-LensCrafters

EssilorLuxottica Group•Henderson, NV

3d•$36•Onsite

About The Position

The Licensed Optician delivers the LensCrafters brand value proposition and helps establish the store as the premier destination for vision needs in the community. The role creates value for customers by providing legendary customer service and high-quality, carefully crafted eyewear that exceeds expectations. The optician welcomes customers, sets expectations, takes and records measurements, custom-fits and adjusts eyewear, and ensures finished eyewear meets quality standards and customer needs. The role also supports complex product and prescription needs, applies optical knowledge and technology accurately, and works to resolve issues and exceed customer expectations. The Licensed Optician helps the store achieve brand performance goals, maintain an attractive and organized environment, follow safe work practices, and comply with company policies and procedures.

Requirements

High school graduate or equivalent.
State licensure.
Optical dispensing experience.
Strong customer service skills, including communication, listening, and teamwork.
Knowledge of current store merchandise.
Strong basic math skills.
Awareness of current fashion trends.
Selling skills and ability to use and carry an iPad or tablet.
Familiarity with POS systems, computers, and calculators.
Willingness to embrace new technology and change.

Nice To Haves

Previous customer service and retail experience.

Responsibilities

Welcome customers and set expectations.
Custom-fit glasses and precisely place prescriptions in lenses.
Act as a leader in optical acumen.
Take and record measurements, accurately adjust and fit eyewear, and ensure finished eyewear meets standards and customer needs.
Assist the team with complex product needs and prescriptions.
Use technology accurately under time pressure and customer volume, apply product knowledge, and use appropriate tools.
Proactively explore the root cause of issues, develop solutions, and ensure customers are satisfied and expectations are exceeded.
Multi-task, prioritize, and manage time amid competing priorities.
Strive to achieve exceptional results on brand KPIs and competencies.
Help keep the store clean, attractive, and organized.
Inform management of safety opportunities and demonstrate safe work practices.
Pursue continual learning and improvement while working toward results.
Follow company policies and procedures, including those for discounts, promotions, and inventory management.