Licensed Optician-Prescott, AZ-LensCrafters

EssilorLuxottica Group • Prescott, AZ

1d

About The Position

The Licensed Optician delivers LensCrafters’ brand value proposition and helps establish the company as the premier destination for vision needs in the community. The role creates value for customers by providing exceptional service and high-quality, precisely crafted eyewear that exceeds expectations.

The Licensed Optician welcomes customers, sets expectations, custom-fits glasses, takes and records measurements, adjusts eyewear, and ensures finished eyewear meets standards and customer needs. The role also supports complex product and prescription needs, demonstrates strong optical knowledge and product expertise, and uses technology and appropriate tools accurately, including under time pressure and during busy periods.

The position requires a proactive, solution-oriented approach to resolving customer issues, managing competing priorities, and achieving brand performance goals. The Licensed Optician helps maintain a clean, attractive, and organized store, follows safe work practices, adheres to company policies and procedures, and remains motivated to learn and improve.

Requirements

• High school graduation or equivalent.
• State licensure.
• Optical dispensing experience.
• Strong customer service skills, including communication, listening, and teamwork.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills and ability to use and carry an iPad or tablet.
• Familiarity with point-of-sale systems, computers, and calculators.
• Willingness to embrace new technology and change.

Nice To Haves

• Previous customer service and retail experience.

Responsibilities

• Welcome customers and set expectations for their experience.
• Custom-fit glasses and precisely place prescriptions in lenses.
• Serve as a leader in optical knowledge and acumen.
• Take and record measurements, accurately adjust and fit eyewear, and ensure finished eyewear meets standards and customer needs.
• Assist the team with complex product needs and prescriptions.
• Use technology and appropriate tools accurately despite time pressure and customer volume, while demonstrating product knowledge.
• Proactively explore the root causes of issues, resolve problems, and ensure customers are satisfied and expectations are exceeded.
• Multitask, prioritize, and manage time when handling competing priorities.
• Strive to achieve exceptional results on brand KPIs and competencies.
• Help keep the store clean, attractive, and organized.
• Inform management of safety opportunities and demonstrate safe work practices.
• Adhere to company policies and procedures, including those related to discounts, promotions, and inventory management.
• Pursue continual learning and improvement while working toward results.

Benefits

• Benefits may include health care, retirement savings, paid time off or vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED