Licensed Optician-San Francisco, CA-LensCrafters Macy's

EssilorLuxottica Group•San Francisco, CA

3d•$25 - $39

About The Position

The Licensed Optician delivers the LensCrafters brand value proposition and helps establish the store as the premier destination for vision needs in the community. The role creates value for customers by providing legendary service and high-quality, carefully crafted eyewear that exceeds expectations. The optician welcomes customers, sets expectations, custom-fits glasses, places prescriptions precisely in lenses, takes and records measurements, and adjusts eyewear to ensure finished products meet quality standards and customer needs. The role also supports complex product and prescription needs, demonstrates strong optical knowledge and product expertise, and uses technology and appropriate tools accurately even during busy periods. The position requires a proactive, solution-driven approach to customer issues, effective prioritization and multitasking, and a commitment to store standards, safe practices, company policies, and continued learning.

Requirements

High school graduate or equivalent.
State licensure.
Optical dispensing experience.
Strong customer service skills, including communication, listening, and teamwork.
Knowledge of current store merchandise.
Strong basic math skills.
Awareness of current fashion trends.
Selling skills and ability to use and carry an iPad or tablet.
Familiarity with point-of-sale systems, computers, and calculators.
Willingness to embrace new technology and change.

Nice To Haves

Previous customer service and retail experience.

Responsibilities

Welcome customers and set expectations for their experience.
Custom-fit glasses and precisely place prescriptions in lenses.
Demonstrate leadership in optical knowledge and acumen.
Take and record measurements, accurately adjust and fit eyewear, and ensure finished eyewear meets standards and customer needs.
Assist the team with complex product needs and prescriptions.
Use technology and appropriate tools accurately, including under time pressure and during high customer volume.
Use product knowledge and a proactive, solution-driven approach to identify root causes and ensure customer satisfaction.
Multitask, prioritize, and manage time across competing priorities.
Strive to achieve exceptional results on brand KPIs and competencies.
Help keep the store clean, attractive, and organized.
Inform management of safety opportunities and demonstrate safe work practices.
Follow company policies and procedures, including those related to discounts, promotions, and inventory management.
Pursue continual learning, improvement, and results.