Licensed Optical Manager - Mansfield Crossing

Warby Parker•Mansfield, MA

15d•$37 - $45

About The Position

Warby Parker is seeking a highly skilled Optical Manager to join its in-house Optical team at Mansfield Crossing. The role combines direct customer service and eyewear expertise with leadership of the store’s Opticians. The manager helps customers find eyewear solutions, takes and records measurements, adjusts and fits eyewear, verifies finished products against optical standards and customer requests, and explains prescription terminology and product offerings. The position also involves coaching and developing team members, maintaining exceptional service standards, supporting customer loyalty and engagement programs, collaborating with the Store Leader on staffing and apprentice oversight, promoting a productive and safe workplace, and supporting store systems, inventory databases, and business operations.

Requirements

Licensed dispensing optician in states that require a license, or ABO-certified optician in states that do not require licensing.
At least 2 years of experience in a management position.
Strong leadership and mentoring skills, with the ability to model expected behavior, drive optical metrics, and adhere to strict optical standards.
Professionalism and open-mindedness when making decisions on behalf of the team.
Passion for the eyewear and retail industries.
Clear and effective communication skills, including the ability to explain technical terms in an accessible way.
Commitment to going above and beyond for customers and teammates.
Detail-oriented, organized, and able to prioritize personal and team responsibilities in a fast-paced, changing environment.
Ability to take work seriously without taking oneself too seriously.
Must not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to meet their eyewear needs.
Take and record measurements, adjust and fit eyewear accurately.
Verify finished eyewear meets optical standards and customer requirements and requests.
Explain prescription terminology and product offerings to customers.
Manage, coach, and develop a team of Opticians through feedback, ongoing development conversations, and leading by example on the floor.
Uphold exceptional customer service standards and implement retail experience programs that increase customer loyalty and engagement.
Report to the Store Leader and collaborate to anticipate staffing needs and oversee Optician Apprentice Program participants.
Stay current with HR policies and procedures to promote a productive, safe store culture and use company resources to increase employee engagement and job satisfaction.
Support general store systems, inventory databases, and business operations.
Drive optical metrics and adhere to strict optical standards.