Licensed Nursing Home Administrator (LNHA)

Oakwood Village•Madison, WI

1d•Onsite

About The Position

The Licensed Nursing Home Administrator (LNHA) is responsible for the overall operations of Hebron Oaks and managing the partnership with Oakwood Preferred Hospice. This role emphasizes empowering staff, ensuring high-quality resident services, and resolving concerns to achieve resident and family satisfaction. The administrator reviews services in light of market needs, develops annual facility goals and objectives in alignment with campus and Oakwood business goals, and ensures their implementation. Key responsibilities include meeting budget projections and census numbers, monitoring medical director and physician duties, developing and managing operational and capital budgets, and completing monthly financial reports. The LNHA ensures compliance with state and federal regulations for skilled nursing facilities, maintains healthy relationships with agencies, and oversees the maintenance and protection of the building and equipment. This role also involves maintaining HIPAA compliance, partnering with HR for performance management, developing staff through internal education and career development, and delivering performance evaluations. The administrator manages the staffing model to ensure quality service delivery and meets PPD expectations. They serve as staff liaison for Resident Council and Family Focus meetings, maintain a positive image of Oakwood in the community, and coordinate policies and procedures. The LNHA develops relationships with hospitals for admissions and discharges, reports events to claims consultants, and facilitates quality assurance meetings to achieve the highest level of care. Ethical conduct, accountability, empathy, and teamwork are essential. The role requires understanding financial complexity, driving business growth, managing time effectively, problem-solving, and utilizing new technologies.

Requirements

Thorough knowledge of current principles and practices of skilled nursing and rehabilitative services administration.
Working knowledge of Federal and State regulations pertaining to skilled nursing facilities and rehabilitative services.
Proven history of commitment to providing exceptional clinical care of frail and aging adults.
Demonstrates effective verbal and written communication skills and human relations skills.
Displays collaboration and partnership with the residents/families, staff, and the community in general.
Proven leadership fostering a team approach in a development culture.
Maintains and protects the confidentiality of information.
A proven track record of exercising independent judgment and making sound decisions.
Proactively plans, organizes, and prioritizes work schedule to ensure an effectively run facility.
Willingness to be flexible with hours in order to carry out the responsibilities of the position including outside of normal business hours.
Demonstrates creativity and innovation in establishing short/long term goals and objectives, and policies and procedures.
Engages, empowers and mentors the Hebron Oaks clinical team, therapy/rehabilitative services team, and health information team.
Works well within an atmosphere that promotes an environment of collaboration with other team members on the campus, between campuses (University Woods & Prairie Ridge) and with executive team members.
Successful completion of a bachelor’s degree program in Health Care Administration or Business Administration or other fields related to the Health Care field required.
Minimum of three years administrative experience in a skilled nursing facility setting.
Must be currently licensed as Nursing Home Administrator in the State of Wisconsin.

Responsibilities

Oversees and accountable for overall operations of Hebron Oaks and managing the partnership with Oakwood Preferred Hospice.
Ensures that the team provides exceptionally high-quality services for the residents/families.
Engages in prompt resolution of concerns that will result in resident/family satisfaction.
Reviews services provided in view of market needs and future opportunities.
Develops the facilities annual goals and objectives and assures that the action steps are implemented as scheduled.
Ensures the goals and objectives are in alignment with the campus goals and overall Oakwood business goals.
Meets and/or exceeds budget projections and ensuring that census remains at or exceeds projected numbers.
Monitors medical director, health care providers and physician’s duties as related to requirements.
Develops and manages the operational budget and capital budget for Hebron Oaks.
Completes monthly written report to the Campus Executive Director, including a monthly financial analysis of revenue and expenditure variances.
Monitors compliance with state and federal rules, regulations and codes pertaining to the operations of a skilled nursing facility.
Works closely with state, federal and county agencies and develops healthy working relationships.
Oversees the maintenance and protection of the building, equipment, and fixtures to ensure their continuous use and efficient operation.
Determines that adequate sanitary conditions are maintained.
Corrects unsatisfactory conditions that may arise in any phase of the operations.
Maintains HIPAA compliance related to privacy and access to resident information and assists with electronic medical records (EMR) campus needs.
Partners with Human Resources in performance management of team to ensure that the Human Resources policies and procedures are administered effectively and handled in a fair manner.
Demonstrates and implements talent development of facility team by delivering career development, internal education; Develops, reviews, and revises job descriptions as needed and delivers performance evaluations for direct reports.
Manages and oversees staffing model, creating a sound organizational plan of staffing to ensure the effective delivery of quality services and meeting PPD expectations.
Serves as staff liaison for the Resident Council and Family Focus meetings in Hebron Oaks and advocating for resident needs.
Maintains a positive image of Oakwood with hospitals, business partners, member churches and the community in general.
Coordinates the development, implementation, and communication of policies and procedures for each department and facility.
Provides reports to and at times may be asked to attend Board Council meetings and Resident Association committee meetings, as appropriate.
Develops close supportive relationships with area hospitals for managing the admissions and discharge processes to achieve the payer mix objectives of Oakwood.
Reports events/potential claims as needed to claims consultants in accordance with the Caring Communities’ Claims Manual and report incidents, allegations, and suspected occurrences to the Wisconsin Reporting System.
Facilitates monthly quality assurance meeting and quarterly Quality Assurance Assessment committee meeting with reviews of Quality Indicators regularly to achieve the highest level of quality care and performance in these areas.
Performs ethically and honestly in all work activities; willing to take responsibility for their actions and fosters a respectful work environment where the same behaviors are expected and rewarded.
Acts with empathy and compassion seeing Oakwood through the eyes of the employees, management, residents, and stakeholders; anticipates the needs of the customers and continues to seek information and understanding.
Effectively creates, leads and maintains an environment that fosters teamwork, accountability, and success.
Sets objectives and holds self and department staff accountable for quality; uses best practices for establishing quality standards.
Understands Oakwood as a series of interlocked and intertwined business processes; able to respond to changing business needs; understands impacts to the organization; and able to utilize teamwork towards Oakwood’s mission.
Understands the financial complexity of the organization and able to use the information to make informed business decisions.
Understands the need to expand the business and importance of growth; continually looks for ways to grow the organization and remains competitive in the senior living industry.
Demonstrates ability to manage time, tasks, and projects wisely; highly productive and efficient.
Demonstrates ability to identify problems and engage in a resolution process that includes fact finding, commitment to action, and good judgment.
Stays focused on outcomes and accomplishments; motivated by achievements; and is goal orientated.
Utilizes and leverages new technologies to stay current and competitive in the senior living industry.