Licensed Massage Therapist - [FTYR] Dollywood's DreamMore Resort & Spa - Full Time Year Round

All Career•Pigeon Forge, TN

About The Position

The Licensed Massage Therapist provides high-quality massage and body treatments in a positive, collaborative, and supportive spa environment, creating a unique and memorable guest experience consistent with the Dollywood Company brand. The role includes delivering services within the spa’s scope of practice, using specified draping techniques and treatment protocols, and recommending appropriate retail products and future appointments. Therapists provide appointments lasting 25 to 75 minutes and may perform 5 to 6 treatments per day. The position also supports spa operations through maintaining treatment rooms and supplies, helping keep front- and back-of-house areas clean and orderly, participating in training and meetings, reporting maintenance issues, assisting with events and promotions, contributing to treatment protocols, conducting inventories, and supporting scheduling and booking-software administration. The therapist must protect guest and company confidentiality and provide welcoming, attentive service.

Requirements

At least 18 years of age.
High school diploma or equivalent.
Current Tennessee Massage Therapy License, active and in good status.
High proficiency in massage therapy.
Computer proficiency and ability to learn new software.
Ability to perform duties consistent with creating a safe and secure environment for hosts and guests.
Ability to communicate effectively with guests and hosts using approved communication methods.
Ability to comprehend instructions, retain information, and communicate effectively.
Ability to prioritize and complete assignments on time, adapt to changing priorities, and work productively in a fast-paced environment.
Dependable attendance and flexibility with assigned schedules, including required overtime, evenings, weekends, and holidays.
Ability to use effective communication, problem-solving, conflict-management, and interpersonal skills.
Professional appearance and good personal hygiene.
Ability to maintain strict confidentiality and use sound judgment regarding privileged information.
Ability to support a team environment and cooperate with and help coworkers.
Ability to meet the physical demands of the job, including occasional to frequent lifting of up to 50 pounds using company safety guidelines; intermittent to prolonged sitting, standing, or walking for up to 13 hours; and repetitive movements.
Ability to work indoors and outdoors in varying weather conditions, including extreme cold and heat, and travel around property over varied terrain, stairs, and uneven surfaces.
Strong cognitive skills, including critical thinking, problem solving, attention to detail, information processing and retention, and effective communication.
Successful completion of onboarding, including background screening and pre-employment drug screening.

Nice To Haves

Proficiency in additional modalities such as East Asian therapies, prenatal therapies, and oncology therapies.

Responsibilities

Provide high-quality massage and other services permitted by skills and licensure, using specified draping techniques and treatment protocols.
Be able to perform all massage techniques within the spa scope of practice within the first 30 days.
Use proactive sales techniques by recommending and demonstrating retail products to guests.
Welcome guests and peers warmly and provide friendly, caring service.
Arrive on time and groomed to the required standard; begin and end services consistently on time.
Maintain treatment-room supplies and request inventory as needed.
Help keep front-of-house and back-of-house areas clean and neat, including cleaning, linen distribution, and general tidiness.
Attend and participate in required department trainings and meetings.
Report maintenance issues promptly.
Assist with event planning and execution, special promotions, and massage-specific topics.
Help design treatment protocols and complete retail and backbar inventories as needed.
Develop proficiency with Book4time booking software and assist with training and administrative maintenance.
Assist with team scheduling and attendance compliance.
Coordinate food and beverage services for the Spa.
Maintain confidentiality of proprietary and guest information.
Provide 25- to 75-minute massages and body treatments by appointment, guide clients through service offerings, and help determine suitable services.
Complete detailed client intake forms, listen to clients, and adjust techniques to their desired pressure.
Advise clients on stretching, strengthening, and relaxation methods, and suggest future appointments and regimens.
Perform 5 to 6 treatments per day.
Do not diagnose clients; suggest that they consult a professional if something appears abnormal or contraindicating.