Licensed Massage Therapist - [FTYR] Dollywood's DreamMore Resort & Spa - Full Time Year Round

The Dollywood Company•Pigeon Forge, TN

About The Position

The Licensed Massage Therapist provides high-quality massage and other services permitted by their skills and licenses, following specified draping techniques and treatment protocols. The role supports a positive, collaborative work environment and a unique, memorable guest experience consistent with the Dollywood Company brand. The therapist must be able to perform all massage techniques within the spa's scope of practice within the first 30 days. The position includes delivering appointment-based massages and body treatments, guiding guests through service offerings, documenting client intake information, adapting techniques to guests' preferred pressure, and suggesting stretching, relaxation, future appointments, and service regimens. Therapists are expected to perform 5–6 treatments per day and must not diagnose clients. Additional duties include recommending retail products, maintaining treatment room supplies and spa cleanliness, participating in trainings and meetings, reporting maintenance issues, helping plan events and promotions, contributing to treatment protocols, completing inventories, using Book4time booking software, assisting with scheduling and attendance compliance, coordinating spa food and beverage services, and protecting guest and company information. The role may also involve required overtime, evenings, weekends, holidays, and work in indoor and outdoor areas.

Requirements

At least 18 years of age.
High school diploma or equivalent.
Current Tennessee Massage Therapy License, active and in good status.
High proficiency in massage therapy.
Computer proficiency and ability to learn new software.
Ability to perform 5–6 treatments per day and massage services lasting 25 to 75 minutes.
Ability to work assigned schedules, including required overtime, evenings, weekends, and holidays.
Ability to maintain dependable attendance and adapt to changing priorities in a fast-paced environment.
Strong communication, problem-solving, conflict-management, interpersonal, and client-service skills.
Ability to protect confidential information and exercise sound judgment.
Ability to meet the physical demands of the role, including lifting up to 50 pounds occasionally to frequently, prolonged sitting, standing, or walking for shifts of up to 13 hours, travel across property terrain and stairs, repetitive movements, and work indoors or outdoors in varying weather conditions.
Ability to complete onboarding requirements, including background screening and pre-employment drug screening.

Nice To Haves

Proficiency in additional modalities such as East Asian therapies, prenatal therapies, and oncology therapies.

Responsibilities

Provide high-quality massage and other services permitted by the therapist's skills and licenses, following specified draping techniques and treatment protocols.
Achieve the ability to perform all massage techniques within the spa's scope of practice within the first 30 days.
Recommend and demonstrate retail products to guests using proactive sales techniques.
Welcome guests and peers warmly and provide a memorable guest experience consistent with the Dollywood Company brand.
Arrive on time and meet grooming standards; begin and end services on time.
Maintain treatment room supplies and request inventory as needed.
Maintain clean and tidy front-of-house and back-of-house areas, including assisting with cleaning and linen distribution.
Attend and participate in mandatory department trainings and meetings.
Report maintenance issues promptly.
Assist with event planning, execution, and special promotions, including massage-related topics.
Help design treatment protocols and complete retail and backbar inventories as needed.
Develop proficiency with Book4time booking software and assist with training and administrative maintenance.
Assist with team scheduling and attendance compliance.
Coordinate food and beverage services for the spa.
Maintain confidentiality of proprietary and guest information.
Provide 25- to 75-minute massages and body treatments by appointment and perform 5–6 treatments per day.
Guide clients through service offerings, document detailed client intake information, and adjust technique to clients' desired pressure.
Advise clients on stretching, strengthening, and relaxation methods and suggest future appointments and regimens.
Do not diagnose clients; suggest that they consult a professional if something appears abnormal or contraindicating.