Licensed Insurance Agent

RealPage, Inc.•Richardson, TX

4d•$22 - $24•Hybrid

About The Position

The Licensed Insurance Agent provides inbound customer support for RealPage Insurance products, serving as a primary point of contact for renters insurance policyholders with insurance-related questions and service needs. The agent answers calls, identifies customer needs, and handles policy servicing accurately, including payments, billing questions, website assistance, and policy updates. Some claims, coverage, and other servicing inquiries require a Property & Casualty insurance license. Candidates without a license must be able to obtain one within 30 days of hire. The position is described as hybrid in Richardson, Texas, with work onsite two days per week. The schedule includes working one Saturday approximately twice per month. Overtime may be approved during peak periods, particularly around the beginning and end of each month and during May; additional opportunities may be available for seasonal business needs and company-sponsored summer overtime contests. Compensation includes an hourly range of $22.00–$24.00 and eligibility for a monthly incentive plan. A separate listed pay range is USD $17.31–$29.42 per hour. Compensation may vary based on location, qualifications, education, training, experience, licensure, certification, and applicable incentive plans.

Requirements

Hold a Property & Casualty insurance license or be able to obtain one within 30 days of hire.
Have at least two years of call center or customer service experience.
Demonstrate strong customer service, problem-solving, written communication, and verbal communication skills.
Type at least 30 words per minute accurately.
Be comfortable using computers, the internet, Microsoft Outlook, Word, and Excel, and able to learn company systems.
Have strong organization and attention to detail, with the ability to manage several tasks and capture information accurately.
Use professional judgment and care when handling confidential information.
Be able to learn new processes and tools in a fast-paced environment.

Nice To Haves

Previous insurance experience.

Responsibilities

Respond to inbound calls from renters insurance policyholders and provide professional, helpful service.
Process payments and policy servicing transactions accurately and promptly.
Answer billing questions, assist with website navigation, and help with policy rewrites and updates.
Handle claims, coverage, and other inquiries that require a Property & Casualty license.
Review payment plan options and make decisions about alternative arrangements.
Follow applicable insurance regulations, carrier guidelines, and company procedures.
Use internal billing tools and online reference materials to provide accurate information.
Record customer interactions and completed tasks in the CRM.
Build and maintain knowledge of insurance products, procedures, and service systems.
Manage time and call activity to support service levels and customer satisfaction.