Licensed Customer Service Representative, Insurance
About The Position
Polly is looking for a Customer Service Representative to join our Personal Lines Service team who has excellent customer service and relationship building skills. As a Customer Service Representative, you will work closely with other team members to provide outstanding service to our customers by answering incoming inquiries and then take appropriate action to provide top-notch customer satisfaction. It will be key for you to continuously develop strong relationships with both our clients and carriers. As a Representative, you should be customer focused, detail oriented, and efficient. Additionally, you should be professional, reliable, and adaptable.
Requirements
- Property & Casualty (P&C) Insurance License
- Proven customer support experience servicing home and auto
- Ability to multi-task, prioritize, and manage time effectively
- Proficient in all Microsoft office applications
- Strong attention to detail with time management and decision-making skills
- Working comfortably in a high-volume work environment
- Excellent written and verbal communication skills
- Technically Savvy
- Dedicated, distraction-free home workspace
- Maintain availability during assigned work hours to meet call volume and service expectations
- Adhere to assigned schedules, including scheduled holidays based on business coverage needs
- Meet established productivity, quality, and performance standards
- Navigate multiple computer systems simultaneously while actively engaged with customers
- All computer equipment is provided. You must be able to maintain department. Work at home (W@H) requirements which include a professional workspace/room with a dedicated desk
- Reliable high-speed internet with wired connection (cable, fiber or DS) from a major ISP with a minimum of 25 Mpbs download and 10 Mbps upload are required; 50 Mbps of download / 25 Mbps upload (or higher) are recommended
Nice To Haves
- Experience with AMS360, PL Rater, and/or other rating tools preferred
Responsibilities
- Servicing all aspects of client accounts, including policy changes, cancellations, account updates, payments, etc.
- Account review for coverage changes and add new coverages to suit the client’s needs
- Protect retention for the agency and overall satisfaction to the client by transferring existing clients to sales as needed
- Prepare all necessary paperwork, including but not limited to; applications, change requests and proper disclosures
- Developing strong relationships with clients and carriers
- Answer incoming calls & emails
- Identify and assess customers’ need to achieve satisfaction
- Enter activities for all interaction with clients and carrier personnel, completed tasks and documents received in AMS360 management system
- Perform special projects and other duties as assigned by management
- Account round by cross selling additional lines of business
Benefits
- Medical, dental and vision insurance
- HSA, FSA, Dependent Care FSA
- 3 weeks paid time off with generous holiday time
- Paid Parental Leave + baby cash
- Matching 401(k) contributions
- Life & disability Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
