Insurance Customer Service Representative

AAA • Houston, TX

7d • Remote

About The Position

Join W Insurance's Award-Winning Insurance Call Center Team! We’re looking for full-time Customer Service Representatives who are motivated, people-focused, and ready to make a difference. If you love helping others and thrive in a fast-paced environment, this is the perfect opportunity to grow your career with us!

Requirements

• High School diploma or GED required
• Strong computer, phone, typing, grammar, and multitasking skills.
• Excellent customer service, active listening, and problem‑solving abilities.
• Ability to balance efficiency and quality in a fast‑paced environment.
• Strong attention to confidentiality and compliance with company guidelines.
• Flexible to work extended hours, weekends, nights, and holidays.
• Team‑oriented with positive communication and collaboration skills.
• Property & Casualty or Personal Lines license required (or ability to obtain within 90 days; training and fees covered).
• Spanish fluency required for bilingual queue (assessment provided).
• Must pass a background check and drug screening.
• Must reside within 80 miles of 901 Bagby Street, Houston, TX 77002.
• Dedicated, quiet workspace without interruptions.
• Sufficient internet connection capability while working remotely to maintain productivity and excellent member experience.
• Minimum internet speeds: 20 Mbps download, 5 Mbps upload, under 100 ms latency, and less than 1% packet loss.
• Optimal internet performance: 100 Mbps download, 15 Mbps upload, under 100 ms latency, and 0% packet loss.
• A hard‑wired Ethernet connection may be required if Wi‑Fi is inadequate.
• Demonstrated ability to uphold productivity and confidentiality in a remote setting.
• Regular attendance in virtual team meetings and training sessions.
• Availability during standard business hours and flexibility for possible shift adjustments.

Nice To Haves

• college degree preferred
• Previous insurance or call center experience preferred.

Responsibilities

• Deliver exceptional service in a fast‑paced contact center by resolving complex inquiries, supporting policy updates, and ensuring compliance with company and PCI standards.
• Retain members through effective problem‑solving, professional communication, and accurate documentation of all interactions.
• Identify opportunities to upsell and cross‑sell insurance products while maintaining a customer‑focused approach.
• Handle escalated contacts with courtesy and professionalism, collaborating with internal teams to provide seamless customer experience.
• Consistently meet and exceed individual and team performance goals in a high‑volume environment.

Benefits

• Starting Pay: $20.51 - $24.13
• Bilingual Fluency: Earn an additional $0.50/hour for English/Spanish fluency (assessment provided)
• Remote Training: Full-time (40 hours per week). 100% virtual for 30 days from Monday - Friday between 10:30am CT - 7:00pm CT.
• Remote Work Schedule (Post-Training): Work schedule assigned after completion of training and based upon business need. Full-time (40 hours/week), 5 days total. Work shifts will be scheduled within the hours of 9:30am CT - 9:45pm CT, plus Saturdays 10:00am CT - 7:00pm CT with one weekday off each week.
• Comprehensive Benefits Package
• Growth & Advancement Opportunities
• Health coverage for medical, dental, vision
• 401(K), Roth 401 (k) saving plan with company match
• Remote work opportunities
• Tuition assistance
• Employee appreciation and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED