Customer Service Insurance Representative

Foundever • Fayetteville, NC

2d • Onsite

About The Position

Foundever is seeking a Customer Service Insurance Representative who will handle inbound calls regarding customers' insurance policies. Responsibilities include assisting callers with inquiries about coverage, policy endorsements, certificates, binders, billing, or policy modifications. The role involves managing a high volume of billing calls, particularly around military paydays. New hires will focus on billing inquiries while awaiting their state license. This position requires the employee to be onsite and live within commuting distance of the Fayetteville, NC location.

Requirements

• Must be at least 18 years old to apply.
• High School Diploma or GED equivalent is required.
• Must have open availability – flexibility is key!
• Ability to navigate system tools to search for answers & information.
• Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion.
• Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance.
• Able to complete collegiate-level coursework to prepare for the state exam.
• Strong organizational skills.
• Requires a home setup for the first 3 weeks of remote training, including hardwired high-speed internet, a quiet workspace, and a personal computer or tablet (Kindle Fire tablets and cell phones are not permitted).
• Must live within commuting distance of 921 Strickland Bridge Rd, Fayetteville, NC 28304.

Nice To Haves

• 6 months to 1 year of relevant experience in the customer service industry.

Responsibilities

• Handle inbound calls regarding customer's insurance policies.
• Assist callers with inquiries about coverage, policy endorsements, certificates, binders, billing, or policy modifications.
• Manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month.
• Focus solely on billing inquiries while awaiting state license.

Benefits

• $18-$20/hour with incentive/bonus potential.
• 100% paid professional training.
• Comprehensive benefits including medical, dental and vision.
• Wellness Benefits including our Employee Assistance Program.
• 401 (k) with company matching.
• Paid Time Off.
• Employee Discounts.
• Career Growth, 93% of managers promoted within!
• Extra earnings through bonus programs and referrals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED