Customer Service Representative Insurance

AAA•Independence, OH

21h•Remote

About The Position

AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!

Requirements

Prior customer service experience (recent call center experience preferred).
Excellent communication skills (written, verbal, and listening).
Ability to multitask and navigate computer systems in real time.
A flexible, “can-do” mindset and willingness to adapt to change.
High school diploma or GED.
Ability to pass a background check and drug screening.
Must reside within the State of Ohio.
Dedicated, quiet workspace without interruptions.
Ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.).
Modem/Router must be in the same room as the computer equipment with a minimum of 50-100 mbps download and 10 mbps upload.
Demonstrated ability to uphold productivity and confidentiality in a remote setting.
Regular attendance in virtual team meetings and training sessions.
Availability during standard business hours and flexibility for possible shift adjustments.

Nice To Haves

Spanish fluency is a plus!

Responsibilities

Answer inbound calls and assist members with questions related to insurance policies and AAA memberships.
Deliver personalized, proactive solutions and recommend valuable products and services.
Engage with members using strong communication and a friendly, problem-solving mindset.
Think quickly and critically to resolve issues—this is not a scripted environment.
Navigate multiple systems and tools while actively listening and multitasking.
Maintain a positive, can-do attitude in a fast-paced and evolving environment.
Participate in ongoing coaching and development to continually enhance your performance.

Benefits

Starting Pay: $21.00/hour
Bilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided)
Remote Training Schedule: Full‑time (40 hours per week). 100% virtual training program lasting approximately 4 months.
Training shifts will be scheduled anywhere between 10:00am-10:00pm Monday–Friday, with occasional Saturday shifts between 10:00am-8:00pm. When a Saturday shift is scheduled, a weekday off will be provided.
During Bullpen (on-the-job training), Saturday shifts between 10:00am-8:00pm will include taking live calls.
Remote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 10:00am-10:30pm Monday-Friday, and every Saturday between 10:00am-8:15pm. One weekday off will be provided each week.
Comprehensive Benefits Package
Growth & Advancement Opportunities
A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)