Customer Service Insurance Representative

Foundever®•Fayetteville, NC

4d•$18 - $20•Onsite

About The Position

Foundever is seeking a Customer Service Insurance Representative who will handle inbound calls regarding customer insurance policies. Responsibilities include assisting callers with inquiries about coverage, policy endorsements, certificates, binders, billing, or policy modifications. The role involves managing a high volume of billing calls, particularly around military paydays. While awaiting state licensure, new hires will focus on billing inquiries. This position requires the representative to be onsite and live within commuting distance of Fayetteville, NC.

Requirements

Must be at least 18 years old to apply.
High School Diploma or GED equivalent is required.
Must have open availability – flexibility is key!
Ability to navigate system tools to search for answers & information.
Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion.
Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance.
Able to complete collegiate-level coursework to prepare for the state exam.
Strong organizational skills.

Nice To Haves

6 months to 1 year of relevant experience in the customer service industry.

Responsibilities

Handle inbound calls regarding customer insurance policies.
Assist callers with inquiries about coverage, policy endorsements, certificates, binders, billing, or policy modifications.
Manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month.
Focus solely on billing inquiries while awaiting state license.