Licensed Customer Service Representative

Allstate • McCullom Lake, IL

1d • $20 - $30 • Remote

About The Position

As a Licensed Customer Service Representative, you will assist customers with policy servicing, billing inquiries, coverage questions, and policy changes while delivering an exceptional customer experience. We're seeking licensed insurance professionals who are passionate about helping customers, solving problems, and thriving in a fast-paced environment.
At Allstate, you'll join a team committed to customer service excellence, continuous learning, and professional growth. This role offers the opportunity to expand your insurance knowledge, develop new skills, and build a rewarding career while helping customers protect what matters most.
Licensed and ready for your next opportunity?
Bring your insurance expertise to Allstate, where every day is a chance to make a difference for customers. You'll tackle complex challenges, build meaningful customer relationships, and deliver trusted guidance, all while growing your career with a company that values your skill and supports your success.

Requirements

• An active Property & Casualty (P&C), Personal Lines, or Life & Health (L&H) insurance license
• A passion for helping customers and delivering exceptional service
• Strong verbal and written communication skills
• The ability to navigate complex customer questions and identify solutions
• Attention to detail and accuracy when documenting customer interactions
• The ability to manage multiple priorities in a fast-paced environment
• A collaborative mindset and commitment to continuous learning

Nice To Haves

• Call Center
• Call Center Operations
• Consumer Protection
• Customer Data Management
• Customer Inquiries
• Customer Insights
• Customer Service
• De-Escalation
• Inbound Calls
• Multitasking
• Phone Management
• Prioritization
• Relationship Building
• Stakeholder Relationship Management
• Task Management
• Time Management

Responsibilities

• Provides support for customers by handling inquiries via calls/emails/chats, and demonstrates knowledge, understanding and experience to handle volume of internal and or external customer inquiries may include escalations.
• Inputs and tracks into the appropriate databases.
• Collaborates with other areas to identify, analyze, and improve processes.
• Engages, inspires, educates and mentors, new hires and incumbents.
• Assists in identifying process improvement opportunities.
• May act as a liaison to other departments where follow-up will be required to meet customers needs.
• Initiates, executes, communicates and documents projects as needed.
• Resolves complex questions/concerns and refer other inquiries to appropriate areas as needed.

Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement to help offset internet costs for eligible remote employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed