Licensed Assistant Manager

Visionworks•Orlando, FL

About The Position

A Visionworks Licensed Optical Supervisor/Assistant Manager leads by example and supports the business. The role models Visionworks’ approach and supervises the store when the General Manager is absent. The position supports the General Manager in achieving store financial goals through floor leadership, accountability, and coaching and development for associates, helping deliver a simple, human, and bold patient and customer journey.

Requirements

High school diploma, GED, or equivalent experience.
1–5 years of supervisory experience.
Must have or maintain a State Opticians License.

Responsibilities

Promote store profitability and achievement of sales goals by holding self and team accountable for daily, weekly, and monthly targets.
Role model all steps of the patient/customer journey and supervise and redirect associates in the exam lane and on the sales floor.
Support the General Manager in managing incoming traffic by coordinating and confirming doctor appointments and scheduled eyewear services, and ensuring patient/customer needs are met.
Coach, motivate, and support associates in performing their roles to ensure a strong patient/customer experience.
Use sound judgment to remove obstacles and resolve patient/customer experience issues in partnership with the General Manager.
Execute broad operational activities to meet the store’s financial and customer experience goals.
Supervise the store in the General Manager’s absence.