License & Compliance Support Coordinator
About The Position
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Requirements
- Bachelor’s degree or equivalent experience required
- Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
- Knowledge of DMV Regulations and processes
- 2-4 years’ experience in an administrative role
Nice To Haves
- Prior experience leading a team is a plus
- Additional education, certifications, or other distinctions are a plus
Responsibilities
- Monitors work flow and acts as a short term back up to administrators or fellow support coordinators' duties
- Analyze & prepare client documents for licensing/reporting compliance recommendations
- Update and maintain system parameters in multiple platforms (LCRC, ACERTUS System, ATLAS, etc.) requirements.
- Collaborate with internal and external partners to ensure licensing systems and pre-requisites are up to date with the most recent State and County guidance.
- Works closely with clients that have special requirements
- Handles inquires and researches challenges associated licensing
- Acts as a liaison between customers and various ARI departments.
- Assist with training new and existing employees and assists co-workers with questions.
- Communicate state specific licensing requirements and DMV information to internal and external clients in a way that is easy for them to comprehend and action on.
- Troubleshoot delays in licensing and communicate with the appropriate internal team(s) to resolve and roadblocks.
- Analyze data and identify licensing trends to proactively resolve potential licensing concerns.
- Review daily reporting to manage workflow of the team and ensure timely submission of events.
- Responsible for communicating directly with clients via phone, email, and CRM tools.
- Oversee and respond to licensing status requests.
- Performs all other duties and special projects as assigned.
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
- Paid sick leave benefit that meets the mandated requirements (for part-time and temporary employees in areas with statutory paid sick leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
