Library Technician 1, UNLV University Libraries, [R0152613]

University of Nevada Las Vegas•Las Vegas, MD

2d•Onsite

About The Position

The University of Nevada, Las Vegas (UNLV) invites applications for Library Technician 1, UNLV University Libraries. This position will be scheduled Tuesday through Saturday, 8:30 am to 5:30 pm, subject to change based on organizational needs. The primary purpose of this role is to assist library users at the Lied Library’s Circulation Service Desk and provide support for circulation services in three branch library locations (Teacher Development and Resources, Architecture Studies, and Music). Responsibilities include providing courteous and professional service, resolving problems, checking out materials, explaining policies, answering questions, and making effective referrals. This position is responsible for resolving library borrowing account issues, determining the appropriate course of action to recover long overdue materials, and deciding when accounts are to be sent to the contracted collection agency. The incumbent will work with the collection agency to collect outstanding debts and, under supervision, adjust financial obligations based on patron situations. Additionally, this position manages the granting, alteration, or removal of library access for various user groups, including faculty and staff leaving employment, and manages the addition or removal of library holds through the MyUNLV system, which impacts student access to grades, enrollment verification, and transcripts.

Requirements

Graduation from high school or equivalent education.
Two years of customer service experience in a library or other cultural heritage institution.
OR one year of experience as a Library Assistant III in Nevada State service.
OR an equivalent combination of education and experience.

Nice To Haves

Experience managing financial responsibilities
Experience with billing and item recovery
Experience working with a library management system such as Ex Libris product Alma
Experience working with Microsoft Office (e.g. Word/Excel), Google, products (e.g. Docs/Sheets/Gmail)
Demonstrated attention to detail
Demonstrated customer service skills
Demonstrated ability to work independently and in a team setting
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
Excellent communication and organizational skills

Responsibilities

Assist library users at the Lied Library’s Circulation Service Desk.
Provide support for circulation services in three branch library locations.
Resolve library borrowing account issues one-on-one with library users.
Determine the appropriate course of action to attempt to recover materials from patrons with long overdue materials.
Determine when accounts are to be sent to the contracted collection agency for the libraries in accordance with library policy.
Work with the collection agency to collect outstanding debts.
Adjust financial obligations based on analysis of the patron situation on a case-by-case basis.
Grant, alter, or remove library access for several unique user groups.
Manage the addition or removal of library holds through the MyUNLV system.