Library Technician 1, UNLV University Libraries, [R0152613]

Nevada System of Higher Education•Las Vegas, NV

3d•Onsite

About The Position

This position will be scheduled Tuesday through Saturday, 8:30 am to 5:30 pm; this is subject to change based on organizational needs. The major purpose of this position is to assist library users at the Lied Library’s Circulation Service Desk and to provide support for circulation services in three branch library locations (Teacher Development and Resources, Architecture Studies, and Music), utilizing a variety of skills. Circulation desk assistance includes providing courteous and professional service to library patrons resolving problems checking out materials to users, explaining policies, answering questions, and making effective referrals. This position is responsible for resolving library borrowing account issues one-on-one with library users. This position must determine the appropriate course of action to attempt to recover materials from patrons with long overdue materials. The incumbent determines when accounts are to be sent to the contracted collection agency for the libraries in accordance with library policy and works with the collection agency to collect outstanding debts. In addition, under supervision, this position is able to adjust financial obligations based on analysis of the patron situation on a case-by-case basis. Another core purpose of this position is to grant, alter, or remove library access for several unique user groups ranging from UNLV faculty and staff leaving employment. The position manages the addition or removal of library holds through the MyUNLV system, affecting the access of a student to their grades, enrollment verification, and transcripts.

Requirements

Graduation from high school or equivalent education.
Two years of customer service experience in a library or other cultural heritage institution; OR one year of experience as a Library Assistant III in Nevada State service; OR an equivalent combination of education and experience.

Nice To Haves

Experience managing financial responsibilities
Experience with billing and item recovery
Experience working with a library management system such as Ex Libris product Alma
Experience working with Microsoft Office (e.g. Word/Excel), Google, products (e.g. Docs/Sheets/Gmail)
Demonstrated attention to detail
Demonstrated customer service skills
Demonstrated ability to work independently and in a team setting
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
Excellent communication and organizational skills

Responsibilities

Assist library users at the Lied Library’s Circulation Service Desk.
Provide support for circulation services in three branch library locations (Teacher Development and Resources, Architecture Studies, and Music).
Provide courteous and professional service to library patrons.
Resolve problems, check out materials, explain policies, answer questions, and make effective referrals.
Resolve library borrowing account issues one-on-one with library users.
Determine the appropriate course of action to attempt to recover materials from patrons with long overdue materials.
Determine when accounts are to be sent to the contracted collection agency for the libraries in accordance with library policy and work with the collection agency to collect outstanding debts.
Adjust financial obligations based on analysis of the patron situation on a case-by-case basis.
Grant, alter, or remove library access for several unique user groups ranging from UNLV faculty and staff leaving employment.
Manage the addition or removal of library holds through the MyUNLV system, affecting the access of a student to their grades, enrollment verification, and transcripts.