Library Specialist

NCW Libraries•Tonasket, WA

1d•Onsite

About The Position

The Library Specialist prioritizes library users’ immediate needs by providing outstanding customer service in person, online, and over the phone. The role assists individuals with information and circulation needs, including finding and circulating print and digital materials, responding to information queries, resolving patron account issues, and providing basic technology support. Its primary focus is customer service and the daily operational needs of the assigned location, with possible support for in-branch activities and outreach events in collaboration with the local Librarian. The position reports to and works under the guidance of an Area Manager, Supervising Librarian, or Operations Supervisor. The role requires flexibility to work evenings and weekends. The work is normally performed seated, standing, or walking at will, and includes typical physical activity such as bending, pushing, pulling, and occasional lifting or carrying of up to 50 pounds. Extended computer and keyboard use is required, along with phone use, reading, speaking, and listening. The role involves interactions with library staff, customers, other libraries, agencies, organizations, and vendors, and may occasionally require off-site work in varied indoor and outdoor settings. The work environment is usually moderately noisy.

Requirements

Associate or technical degree and moderate experience working in a library and with the public providing library services, or an equivalent combination of education and experience.
One to two years of customer service experience.
Flexibility to work evenings and weekends.
Ability to perform normal physical activity, including some bending, pushing, pulling, and occasional lifting and carrying of up to 50 pounds.
Ability to keyboard and work at a computer monitor for extended periods.
Ability to use a phone and to read, speak, and listen as required by the role.
Close vision and the ability to adjust focus.

Nice To Haves

Fluency in English and Spanish.

Responsibilities

Provide prompt and courteous support to library patrons and the general public.
Assist patrons with circulation procedures, including check-in and check-out, card registration, and account resolution.
Take payments for library fees as needed and perform daily cash handling and register functions.
Answer reference questions and provide readers’ advisory services and bibliographic instruction as appropriate; refer complex questions to a Librarian or other appropriate staff member.
Assist patrons with basic use of library technology, equipment, and resources, including personal devices used to access library resources.
Pull, sort, and process library materials and supplies; assess materials for weeding; and enter data into the appropriate system as needed.
Organize, arrange, and shelve library materials as needed.
Resolve staff and patron incidents, concerns, and conflicts by equitably applying the NCW Libraries Code of Conduct Policy, and escalate issues to local leadership as necessary.
Promote library materials, services, and programs by developing displays and sharing information during customer interactions.
Request and distribute library promotional materials as needed.
Support in-branch activities and outreach events in collaboration with the local Librarian, as assigned.
Perform other library support services, including opening and closing buildings and helping maintain the library in a neat, clean, and orderly condition; occasionally provide janitorial services to address unexpected messes.
Reinforce training provided to new staff by a supervisor and teach specific tasks when requested, emphasizing hands-on learning and practical application.
Participate in staff meetings, committees, and teams as assigned.
Attend assigned training and professional development opportunities.
Perform seasonal tasks such as shoveling snow and spreading ice melt.
Perform other duties as assigned, apparent, or required, including work of lower classifications as needed.