Library Specialist, Access Services

Macalester College • St. Paul, MN

1d • Onsite

About The Position

The Library Specialist for Access Services plays a key role in supporting equitable and timely access to library resources and services. This position leads course reserve operations and manages interlibrary loan borrowing services, working closely with faculty, staff, and students to ensure access to materials that support teaching, learning, and research. As a member of the Access Services team, this position also contributes to library assessment efforts through data analysis and reporting, supports the supervision and training of student employees, and shares responsibility for service desk operations and daily building procedures. The Specialist works collaboratively across the library and contributes to the goals of the Access, Instruction, & Research Services (AIRS) department.

Requirements

• Associate's degree
• One to three years of relevant experience
• Customer service experience
• Commitment to user-centered library services
• Ability to work effectively in a collaborative team environment
• Excellent verbal, written, and interpersonal communication skills
• Strong organizational and analytical skills, commitment to accuracy, and attention to details
• Demonstrated reliability and ability to prioritize and meet deadlines
• Demonstrated commitment to equity, inclusion, and diversity

Nice To Haves

• Bachelor’s degree
• Experience working in an academic library
• Familiarity with integrated library systems and interlibrary loan systems
• Experience training or supervising student employees

Responsibilities

• Coordinate course reserve services and partner with faculty to ensure timely access to course materials.
• Manage interlibrary loan borrowing operations, including workflows, systems, copyright compliance, and resource-sharing partnerships.
• Provide responsive support to faculty, staff, and students in obtaining requested ILL materials.
• Prepare statistical reports and analyze service data to support library assessment and collection decision-making.
• Secondary supervision of ~40 student employees, including training them in library policies, systems, equipment, and procedures, aiding in professional development and mentorship.
• Share responsibility for service desk staffing, daily operations, and scheduled building opening and closing.
• Participate in assessment, cross-functional initiatives, and continuous improvement efforts.
• Support the library’s and college’s commitments to access, equity, diversity, inclusion, and collaboration.

Benefits

• 10% employer contributions to the retirement plan.
• Generous Parental Leave.
• Outstanding vacation and sick time packages, plus an additional 10 holidays.
• Comprehensive health insurance plans, including a generous employer contribution to Health Savings Account.
• Tuition assistance, which pays between 75% - 100% of eligible tuition for employee dependents at select institutions.
• Free primary care for most services through Nice Healthcare when enrolled in a Macalester health plan.
• Access to the athletics fitness facility, wellness coaching, and activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree