Library Services Technician

University of Maryland Eastern Shore • Frederick Douglass Library, MD

21h • $44,053 - $52,000 • Onsite

About The Position

The Frederick Douglass Library at the University of Maryland Eastern Shore invites applicants to apply for a full-time, non-exempt position with full benefits. This is a daytime position (8:00 - 5:00) with rotating Saturdays.

Requirements

• High School Diploma or GED.
• Two years of experience directly related to the primary duties of the position.
• Working knowledge of the nature and function of libraries and terminology; of library services, practices and procedures, and quality customer service and teamwork.
• Skill in alphabetic and numeric filing.
• Proficiency and adaptability in using common computing, productivity, and information discovery tools, and library software to input and retrieve information.
• Ability to effectively communicate orally and in writing.
• Ability to establish and maintain effective working relationships with customers and staff.
• Ability to work independently and exercise initiative in applying rules, procedures and instructions.
• Skill in basic problem solving.
• Ability to learn new and emerging library methods and skills.
• Ability to learn and apply library policies and practices related to access and use of information resources.
• Ability to perform minor troubleshooting on technology devices and software.
• Ability to lift, transport, sort, and shelve library materials.
• Must be able to show acceptable documentation establishing the right to accept employment in the United States of America without employer sponsorship.

Responsibilities

• Utilizes library software as systems to retrieve and enter data.
• Performs assigned staff functions within the library management system.
• Uses designated library systems, tools, standards, and processes to create, describe, and organize a variety of library information resources.
• Provides customers with information and guidance in finding and retrieving library information resources.
• Charges and renews books and other materials for customers using the library management system.
• Performs basic troubleshooting of technical problems and resolves or refers problems to others as appropriate.
• Receives and resolves customer complaints or makes referrals as necessary.
• Applies knowledge of library collections and other accessible resources to fulfill customer needs.
• Answers inquiries regarding basic policies relate to access and use of library collections and services.
• Maintains local physical collections to include sorting and shelving materials, preparing materials for shipping and receiving processes for library materials.
• Performs other duties as assigned.

Benefits

• Health insurance, including multiple medical plan options for employees and dependents offered through the State of Maryland Employee Benefits Division.
• Prescription drug, dental, and flexible spending accounts, and vision coverage.
• Retirement plans: mandatory enrollment in a state pension system or an Optional Retirement Plan with Fidelity or TIAA, Supplemental Retirement Accounts (TIAA, Fidelity, or MSRP-Nationwide) with $600 annual state match, Life Insurance (state sponsored MetLife, USM sponsored MetLife Plan, life insurance and long-term disability insurance).
• Tuition remission benefits for eligible employees and, subject to USM policies, spouses and dependents at University System of Maryland institutions.
• Non-exempt positions start at 11 days annual per year, sick leave 15 days per year, personal leave 3 days per year).
• Overtime, shift-differential and on-call pay and paid holidays.
• Employee wellness and support resources and access to the State of Maryland wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED