Library Services Associate-Adult, FT

Carnegie Library of Pittsburgh•Knoxville, TN

8d•Onsite

About The Position

Seeking a highly motivated individual to serve as a Adult Library Services Associate at CLP-Knoxville. The Adult Library Services Associate is responsible for providing excellent customer service to library patrons, assisting with reference and research needs, promoting library resources and facilitating adult programs.

Requirements

Bachelor’s degree in a related field or; A minimum of four years of experience at the Employer’s facilities or in an equivalent public service role demonstrating successful application of customer service standards, as determined in the sole discretion of the Employer.
Excellent interpersonal and communication skills required with good verbal and written skills
Strong computer skills, including the use of the internet, and MS Office
Ability to work as part of the team for a variety of neighborhood libraries and departments, and adaptability in handling a variety of assigned responsibilities in a busy urban environment
PA State Criminal Background Check, PA Child Abuse History Clearance, FBI Fingerprint Criminal Records Check and Mandated Reporter Training upon offer of employment.

Nice To Haves

Experience working with children, teens and adults in an urban setting preferred
Experience working with people in an urban setting preferred
Bilingual or multilingual a plus

Responsibilities

Assisting customers of all ages with information, digital, reader’s, and learning services, and accessing library special services
Providing customers with excellent service assistance in person, over the phone, and electronically, serving in a high profile, high energy public service role
Working in conjunction with the Library Services Manager and other neighborhood location staff to provide service across age ranges
Facilitating and publicizing programs, including programs at the Library, outreach locations, and other non-traditional settings to meet community needs
Performing community outreach and representing the Library throughout the community
Help adult customers build digital skills by providing instruction and troubleshooting in one-on-one computer situations and in workshops with the goal of developing confidence and self-sufficiency in customers surrounding technology and the job search process
Participate in collection maintenance activities as directed by the LSM, librarians, and/or Collections Services staff
Supporting customers in printing, scanning, faxing, copying and online computer reservations
Engaging proactively and building relationships via general public service work, technology and library instruction
Collaborating with staff and community members to achieve shared goals
Providing instruction and troubleshooting in one-on-one computer situations with the goal of developing confidence and self-sufficiency in customers surrounding technology and the job search process
Mentoring users of all ages within the Library
Assisting with day-to-day operations of the branch, including circulation, registration, and shelving
Managing the space, including space upkeep and inventory, behavior, and creating engaging displays
Assist with these tasks at the branch level as needed