Library Services Associate III, AHS Library (updated)

The University of Arizona•Tucson, AZ

1d•Onsite

About The Position

The University of Arizona Health Sciences Library invites you to apply to the role of Library Services Associate III. The Health Sciences Library (HSL) is seeking a Library Services Associate III (LSA) to support our equipment lending program and serve as a liaison to the HSL Services Team, the College of Medicine IT Support (COM-IT), the Technology, Strategy & Services (TeSS), and Access and Information Services (AIS) departments at the University Libraries. As LSA, you will have the opportunity to lead our strategic initiatives through special projects, events, and exhibits and serve on departmental and library-wide committees, participating in the decision-making process and communicating with relevant stakeholders. You will also provide outstanding customer service to support the educational needs of our customers and promote a safe and secure learning environment at HSL. Your assistance will provide our customers with basic research needs, and provide information, reference, and technical assistance to facilitate access to collections of the University of Arizona Libraries. To meet the needs of our customers, your work patterns and schedule may change periodically. The Health Sciences Library is the most comprehensive health sciences library in Arizona. Our staff provide access to essential medical information, contribute to the health sciences colleges’ curriculum as instructors, and collaborate with researchers and clinicians to advance healthcare, education, and research. We also partner with communities across the state to expand access to high-quality health information.

Requirements

Bachelor's degree required.
Minimum of 1 year of relevant experience required in addition to education requirement.
Excellent interpersonal and communications skills, both written and verbal
Ability to exercise sound judgment
Excellent initiative, organizational, and time management skills
Solid analytical and problem-solving skills
Ability to work autonomously with minimal supervision
Ability to monitor trends and learn to use new technology
Excellent customer service skills
Ability to be flexible and respond positively to changes
Proficient with Microsoft Outlook and Office Suite
Familiarity with library technology, including skill in troubleshooting hardware, software, and equipment
Understanding of the research and references process as well as a broad understanding of various types of reference sources (e.g., library catalog, indexes, web-scale discovery services, search engines, virtual and print resources) and their appropriate uses, including understanding the differences between primary and secondary resources
Skill in interviewing customers regarding reference service and sources to better understand customer needs
Knowledge of advanced data collection and information research methods, including the knowledge of specialized data analysis software (e.g., LibAnalytics, Excel, and Qualtrics)
Skill in facilitating meetings and delivering presentations
Ability to work in a highly collaborative environment, one that values and leverages the benefits of a variety of perspectives
Positive attitude and strong demonstration of the Libraries’ Values.

Nice To Haves

1 year of experience supervising student workers, including scheduling, training, approving payroll, developing and tracking wage budget, and daily direction.
Experience searching integrated Library Services Platform and record interpretation (e.g., Ex Libris).
Experience using course management systems (e.g., Desire2Learn)
Experience gathering and analyzing internal and external data (both qualitative and quantitative).
Experience professionally representing an organization, including events.
Experience with issues pertaining to circulation and library code of conduct procedures.
Experience providing reference services (in-person and virtual), utilizing the reference interview process to determine customer needs in an academic, research, or large public library.
Experience with the LibApps suite of software (LibCal, LibAnswers, LibGuides, etc.).
Experience processing Interlibrary Loan requests.

Responsibilities

Supports equipment lending services, which include inventory, storage, and security control; initial response to routine problems; damage assessment; liaison with TeSS and COM-IT; assessment and benchmarking for policy/procedure changes; and software and technology support and training for library staff, part-time student employees and library customers.
Collaborates with COM-IT and TeSS on the oversight of 12 student-use lab computers.
Supports the ongoing collection, management, and analysis of departmental and library use data for needs assessment.
Responsible for providing backup student management for 5+ part-time student employees. This includes assisting with scheduling, training, time approvals, and effective communication with various individuals (e.g., desk staff, main student manager, and supervisors) to ensure tasks are performed correctly.
Provides customers with reference, technology, and circulation assistance (in-person, online via chat, phone, and email).
Supports efforts to create an environment conducive for study, meetings, and collaboration (i.e., academic and scholarly endeavors) by enforcing compliance with the Libraries Code of Conduct policies and applying other pertinent Libraries and University policies and procedures.
Develops and fosters excellent relations with faculty, students, and the broader campus community.
The UA Libraries support the UA’s strategic initiatives designed to create a welcoming environment for all faculty, staff, and students. The candidate is expected to support these strategic initiatives in the department and college.