Library Associate FT

Gwinnett County Public Library•Lawrenceville, GA

4d•$18 - $23•Onsite

About The Position

This position is responsible for performing customer service as well as a wide variety of specialized planning, programming, and more complex supportive duties.

Requirements

Basic library operational principles and practices
Customer service principles
Teaching principles
Prioritizing work
Providing customer service
Public Speaking
Instruction
Operating standard office equipment
Operating a computer and applicable software
Ability to speak, read and write English
Ability to move through approximately 25,000 square foot building
Ability to work effectively and efficiently in fast paced environment
Ability to work successfully in a team environment
Ability to effectively handle multiple tasks simultaneously and accept job assignments from employees other than immediate supervisor
Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction
Bachelor’s Degree and one year of customer service experience
Valid GA Driver’s License and/or Government issued photo ID.

Nice To Haves

3 years of library experience
Extensive customer service experience
Experience leading programs for all ages, preferably in a library setting
Strong recommendations from previous supervisors attesting to the experience described above

Responsibilities

Assists Library customers with their information, technology and reader's advisory needs and with locating Library materials through the use of Library information systems, internet and other search methods
Provides support for all areas of daily branch operations to include resolving customer inquiries and issues, balancing fees and branch cash funds and collection management and flow
Works with community groups which can include schools, non-profit organizations and businesses in order to promote library activities and services. Coordinates and conducts library tours and community presentations
Assists Library administration by recommending materials for the collection and purging outdated material
Maintains an inventory of supplies and materials for Library programs as appropriate
Actively participates in the duties necessary to branch operations, including but not limited to collection maintenance and shelving library materials; serving work shifts in the public service area; leading regular branch programming and outreach events; and maintaining appropriate technological and professional skills through the completion of requisite training
As assigned, offers targeted programming and services to specific demographic groups that the library wishes to address
As assigned, provides support for special services offered at the branch and maintains all necessary certifications and/or training related to these services
Maintains up to date knowledge of system priorities and initiatives as well as professional news and trends
Assists library customers with passport services, including but not limited to processing applications, taking passport photos, managing payments, and providing access to passport forms and documentation as appropriate.(performed at Branches designated as Passport Service locations)
Performs other duties as assigned