Library_Customer Svc Asst

City of Memphis • Memphis, TN

9d • Onsite

About The Position

Works under the general supervision of an Agency Manager or other designated supervisory personnel to provide public information services at the general reference desk, including children’s, teen, and adult reference services and readers’ advisory. Works at various library agencies to assist with the collection and development of library materials, and recommends appropriate reading materials for adults, teens, and children to library management. Works with library personnel to provide professional library services, including assisting customers with computers and identifying books in the collection. Provides basic circulation desk services as needed and assists with planning and/or conducting programs for children, teens, and adults. Lifts and carries books, supplies, or materials to assist customers, stocks library shelves, and assists in training staff and volunteers as assigned. May perform additional assigned functions and serve as the staff member in charge when assigned.

The position works primarily in a public library environment and may require travel within Shelby County to meetings and library branches. The schedule must be flexible and includes nights and weekends. Physical demands include verbal and written communication, operation of a personal computer and basic office equipment, stooping, bending, stretching, pushing carts of books and supplies weighing up to 40 pounds, and lifting books weighing up to 25 pounds.

Requirements

• Bachelor’s degree in Liberal Arts, General or Interdisciplinary Studies, Adult/Youth Education, or a related field from an accredited four-year college or university.
• Must be able to communicate verbally and in writing.
• Must be able to operate a personal computer and basic office equipment.
• Must be able to work a flexible schedule that includes nights and weekends.
• Must be able to meet the stated physical demands, including pushing carts weighing up to 40 pounds and lifting up to 25 pounds.

Nice To Haves

• One year of experience in customer service-related work is preferred; equivalent combinations of experience or training that enable performance of the essential job functions may also qualify.

Responsibilities

• Provide public information services at the general reference desk for children, teens, and adults, including readers’ advisory.
• Assist with the collection and development of library materials at various library agencies.
• Recommend reading materials for adults, teens, and children to library management.
• Work with library personnel to assist customers with computers and identify books in the collection.
• Provide basic circulation desk services as needed.
• Assist with planning and/or conducting programs for children, teens, and adults.
• Lift and carry books, supplies, or materials to assist customers.
• Stock library shelves with books and reading materials.
• Assist in training staff and volunteers as assigned.
• Perform additional assigned functions and serve as staff member in charge when assigned.

What This Job Offers

• Job Type: Full-time