CUSTOMER SVC/ASST DEPT LEADER
About The Position
The Customer Svc/Asst Dept Leader assists the department manager with directing and supervising Front-end department functions and day-to-day operations. The role supports departmental sales and profit goals, quality assurance standards, budgets, labor scheduling, and action plans. It promotes the company’s Customer 1st strategy by encouraging excellent service, teamwork, and an environment where customers feel welcome and appreciated. The position also helps maintain a safe, clean environment and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.
Requirements
- Ability to handle stressful situations.
- Effective communication skills.
- Knowledge of basic math, including counting, addition, and subtraction.
- Retail or customer service experience.
Nice To Haves
- High school diploma or equivalent.
- Management experience.
- Second-language ability in speaking, reading, and/or writing.
Responsibilities
- Promote trust and respect among associates.
- Create a welcoming environment for customers by answering questions about products sold in the department and throughout the store.
- Maintain knowledge of products and answer questions or make product suggestions.
- Assist with monitoring and controlling department supply expenses.
- Assist with managing cash control, sales and cash items, and store records.
- Manage Front-end associate scheduling to provide adequate department coverage.
- Assist store management with preparing store and department budgets, profit and loss reviews, and taking appropriate action on financial reports.
- Assist with creating and executing budgets and labor schedules in partnership with store management.
- Assist in developing and implementing department action plans.
- Collaborate with Front-end associates and promote teamwork.
- Display a positive attitude.
- Stay current with present, future, seasonal, and special advertisements.
- Follow food safety regulations and guidelines.
- Ensure proper temperatures are maintained in cases and coolers and that temperature logs are kept.
- Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
- Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager about items needing repair.
- Notify management of customer or employee accidents.
- Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
- Follow local, state, and federal laws and company guidelines.
- Perform the essential functions of the position with or without reasonable accommodation.
Benefits
- Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
- Flexible scheduling in full- and part-time roles.
- Paid time off, including holiday and sick pay, based on eligibility and length of service.
- Free counseling through the Employee Assistance Program.
- Free, confidential financial tools and coaching with Goldman Sachs Ayco.
- Associate discounts on purchases, including food, travel, and technology.
- Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
- Training programs and career pathways offering growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
