CUSTOMER SVC/ASST DEPT LEADER

The Kroger Co. • Sellersburg, IN

1d

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitoring quality assurance standards. Assist in directing and supervising Front-end department functions, duties, and activities, and support day-to-day Front-end operations. Help execute department best practices, goals, and standards; embrace the Customer 1st strategy; and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.
• Retail or customer service experience.

Nice To Haves

• High school diploma or equivalent.
• Management experience.
• Ability to speak, read, and/or write in a second language.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment for customers by answering questions about products sold in the department and throughout the store.
• Maintain knowledge of products and respond to questions or make product suggestions.
• Assist with monitoring and controlling department supply expenses.
• Assist with managing cash control, sales and cash items, and store records.
• Manage Front-end associate scheduling to provide adequate department coverage.
• Assist store management with the store or department budget, profit and loss reviews, and appropriate action on financial reports.
• Assist with creating and executing budgets and labor scheduling in partnership with store management.
• Assist in developing and implementing department action plans to achieve desired results.
• Collaborate with Front-end associates and promote teamwork.
• Display a positive attitude.
• Stay current with present, future, seasonal, and special advertisements.
• Follow food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers and maintain temperature logs.
• Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
• Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
• Notify management of customer or employee accidents.
• Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
• Follow local, state, and federal laws and company guidelines.
• Perform the essential functions of the position with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career.
• Training programs and career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed