CUSTOMER SVC/DEPT LEADER

The Kroger Co.•South Jordan, UT

About The Position

The Customer Svc/Dept Leader directs and supervises the Front-end department’s day-to-day functions, duties, and activities. The role is responsible for executing department best practices, goals, and standards while delivering an outstanding customer experience and maintaining a safe, clean environment. The leader embraces the Customer 1st strategy, encourages excellent customer service, and models the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position oversees Front-end operations, associate scheduling and coaching, customer service, cash controls, department budgets and expenses, inventory, promotional activity, and safety and compliance. The leader works with store management and associates to meet company and store goals and must be able to perform the position’s essential functions with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic mathematics, including counting, addition, and subtraction.
Ability to handle stressful situations.
Retail or customer service experience.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Create a welcoming customer experience by answering questions about products sold in the department and throughout the store.
Maintain knowledge of products and respond to questions or make product suggestions.
Monitor and control department supply expenses and other expenses.
Manage store cash control, sales and cash items, and records.
Schedule Front-end associates to provide adequate department coverage.
Assist store management with department budgets and profit-and-loss reviews, and take appropriate action based on financial reports.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions with store management; implement the department’s periodic promotional plan; and stay current on present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise the inventory process.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations and guidelines.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Oversee and manage efficient operations of Front-end functions and activities.
Follow local, state, and federal laws and company guidelines.
Assist management with supervising and coaching Front-end associates.
Perform essential job functions with or without reasonable accommodation.