CUSTOMER SVC/DEPT LEADER

The Kroger Co.•Anchorage, AK

About The Position

The Customer Svc/Dept Leader directs and supervises the day-to-day functions, duties, and activities of the Front-end department. The role is responsible for executing department best practices, goals, and standards while supporting the company’s Customer 1st strategy and encouraging associates to provide excellent customer service. The leader helps create a safe, clean, welcoming environment that encourages customers to return and models the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position oversees Front-end operations, associate scheduling and coaching, cash controls and records, inventory processes, promotions, pricing changes, budgets, and expenses. It also supports store management with business planning and financial reviews, maintains product knowledge, and ensures compliance with food safety requirements, safety procedures, applicable laws, and company guidelines.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Retail or customer service experience.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of products sold in the departments and answer questions or make product suggestions.
Monitor and control department supply expenses and other expenses.
Manage store cash control, sales and cash items, and records.
Schedule Front-end associates to provide adequate department coverage.
Assist store management in preparing the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions in partnership with store management.
Implement the department’s period promotional plan and stay current with present, future, seasonal, and special ads.
Monitor inventory and stocking conditions and note discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise the inventory process.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations and guidelines.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Oversee and manage efficient operations of all Front-end functions and activities.
Follow local, state, and federal laws and company guidelines.
Assist management in supervising and coaching Front-end associates in their duties.
Perform the essential functions of the position with or without reasonable accommodation.