CUSTOMER SVC/DEPT LEADER

The Kroger Co.•Franklin, WI

About The Position

The Customer Svc/Dept Leader directs and supervises day-to-day functions, duties, and activities for the Front-end department. The role is responsible for executing department best practices, goals, and standards, and for embracing the Customer 1st strategy by encouraging associates to deliver excellent customer service. The leader helps create an outstanding customer experience and maintains a safe, clean environment that encourages customers to return. The position also models the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Retail or customer service experience.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Create a welcoming environment by answering customers’ questions about products sold in the department and throughout the store.
Maintain product knowledge and answer questions or make product suggestions.
Monitor and control department supply expenses.
Manage cash control, sales and cash items, and store records.
Schedule Front-end associates to provide adequate department coverage.
Assist store management with department budgets and profit-and-loss reviews, and take appropriate action on financial reports.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions in partnership with store management.
Implement the department’s period promotional plan and stay current with present, future, seasonal, and special ads.
Monitor and control department expenses.
Monitor inventory and stocking conditions and note inventory discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise the inventory process.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations and guidelines.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Oversee and manage efficient operations of Front-end functions and activities.
Follow local, state, and federal laws and company guidelines.
Assist management in supervising and coaching Front-end associates in performing their duties.
Perform the essential functions of the position with or without reasonable accommodation.