CUSTOMER SVC/DEPT LEADER

The Kroger Co.•Albuquerque, NM

10d

About The Position

The Customer Svc/Dept Leader directs and supervises the day-to-day functions and activities of the Front-end department. The role is responsible for carrying out departmental best practices, goals, and standards, while embracing the Customer 1st strategy and encouraging associates to provide excellent customer service. The leader helps create a safe, clean, welcoming environment for customers and models the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position oversees Front-end operations, associate scheduling and coaching, cash and sales records, inventory processes, promotional activity, and department financial performance. It also supports store management with budgeting and profit-and-loss reviews, maintains compliance with food safety and other applicable regulations, and reports safety concerns, accidents, equipment issues, and suspected illegal activity. The essential functions must be performed with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Retail or customer service experience.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of products and answer questions or make product suggestions.
Monitor and control department supply expenses.
Manage cash control, sales and cash items, and store records.
Schedule Front-end associates to provide adequate department coverage.
Assist store management with preparing the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions in partnership with store management.
Implement the department’s period promotional plan and stay current with present, future, seasonal, and special ads.
Monitor and control department expenses.
Monitor inventory and stocking conditions and note discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise the inventory process.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations and guidelines.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Oversee and manage the efficient operation of all Front-end functions and activities.
Follow local, state, and federal laws and company guidelines.
Assist management in supervising and coaching Front-end associates.
Perform the essential functions of the position with or without reasonable accommodation.