Customer Svc/Asst Dept Leader

Kroger • Issaquah, WA

6d

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitoring quality assurance standards. Assist in directing and supervising Front-end department functions, duties, and activities, and support day-to-day Front-end operations. Help execute department best practices, goals, and standards. Embrace the Customer 1st strategy and encourage associates to provide excellent service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.
• Retail or customer service experience.

Nice To Haves

• High school diploma or equivalent.
• Management experience.
• Ability to speak, read, and/or write in a second language.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
• Maintain knowledge of products and answer questions or make suggestions about them.
• Assist with monitoring and controlling department supply expenses.
• Assist with managing store cash control, sales, cash items, and records.
• Manage Front-end associate scheduling to provide adequate department coverage.
• Assist store management with preparing store and department budgets, profit-and-loss reviews, and taking appropriate action based on financial reports.
• Assist with creating and executing budgets and labor schedules in partnership with store management.
• Assist in developing and implementing department action plans to achieve desired results.
• Collaborate with Front-end associates, promote teamwork, and display a positive attitude.
• Stay current with current, future, seasonal, and special advertisements.
• Follow food safety regulations and guidelines; ensure appropriate temperatures in cases and coolers and maintain temperature logs.
• Reinforce safety programs by following procedures, identifying unsafe conditions, and notifying store management.
• Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
• Notify management of customer or employee accidents.
• Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
• Follow local, state, and federal laws and company guidelines.
• Perform the essential functions of the position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed