PT Library Clerk

City of Seguin•Seguin, TX

1d•Onsite

About The Position

Under general supervision, serves as the initial point of contact for patrons and visitors to the public library. Provides excellent customer service while relaying information about library services, policies, and operations. Recurring responsibilities include assisting customers with library resources, providing reader's advisory, performing reference research, navigating and demonstrating the use of library equipment, processing payments for services and fees, data entry, and other assignments as necessary or required. This is a 20-hour per week position.

Requirements

Knowledge of standard mathematical and grammatical practices; print and electronic resources, the Internet, Microsoft Word and Excel.
Ability to work with members of the public in a pleasant and courteous manner.
Ability to respond professionally during stressful situations.
Ability to communicate effectively both orally and in writing.
Ability to operate standard office equipment including computer, copier, fax machine and document scanner.
Ability to utilize specialized library technology.
Ability to read, sort and shelve library materials accurately and neatly.
Ability to maintain confidentiality of customer accounts.
Ability to establish and maintain effective working relationship with co-workers and the public.
Bend, squat, lift and maneuver up to 35 pounds.
Push/pull moderate to heavy book trucks and book bins.
Move freely around the library in order to locate books and/or read shelves.
High school diploma, or its equivalent.

Nice To Haves

Customer service experience preferred.

Responsibilities

Using the Library's Integrated Library System (ILS), performs circulation duties which include, but are not limited to, charging/discharging library materials, creating new and revising existing customer accounts and processing circulation reports.
Collects payment for library services and fees using the Point of Sale (POS).
Answers questions in person and by phone regarding library services, policies and procedures, library programs and events, interlibrary loan service, and account information.
Provides customer service assistance with reference research, reader's advisory, the use of the Online Public Access Catalog (OPAC), physical collection, Internet, electronic resources and apps, online databases, and library equipment.
Assists with managing the library's room reservation system, creating and editing reservations, explaining and enforcing room policies, lending audio/visual equipment, setting up audio/visual equipment for meetings and taking payments as needed.
Using specialized software, assists with managing public mobile devices by clearing sensitive customer data and information.
Assists with tasks related to receiving and processing new materials, as well as the maintenance and repair of library materials.
May assist with cataloging materials.
Prepares supplemental incident reports to document accidents and problem situations with customers.
Performs ongoing operational tasks including receiving and processing magazines and newspapers, checking shelves for missing/misplaced items, reviewing completed library card and meeting room applications for accuracy, filing applications, printing brochures and forms used at the desks, and assisting with shelving library materials.
May assist with library marketing and programming efforts by creating promotional materials for events, preparing materials for library programs and events, maintaining monthly themed book display, and generating operational announcements for public display.
Submits interlibrary loan and material purchase requests to appropriate supervisor or selector; assists with other administrative tasks.
Required to work varied shifts which include weekends and evenings.
Observes all safety rules and procedures.