Library Associate

City of Waco•Waco, TX

1d•Onsite

About The Position

Library Associates are responsible for providing quality services to the public. They assist patrons in a friendly and a timely manner both in person and by telephone.

Requirements

H.S. Diploma or GED equivalent
One month of customer service experience

Nice To Haves

Some college experience
Public library experience
Bilingual in Spanish

Responsibilities

Uses established library systems to locate and check materials in/out, process user requests, register new borrowers, collect fines/fees, and report statistics.
Assists patrons with the use of library equipment, including the copier, fax, online catalog, and public computers.
Assists patrons with reference and readers’ advisory questions.
Shelves library materials.
Assists patrons in locating materials.
Assists in keeping the library neat and orderly.
Assists Librarians in the preparations and presentation of programs.
Assists with the opening and closing procedures of the library.
May take a lead role in Branch Manager’s absence.
Must follow ALA principles and guidelines as they pertain to censorship and confidentiality.
Must be able to report to a different location within 30 minutes as needed.
Must be able to work days, evenings, and weekends, including Sunday afternoon.
May occasionally travel to various City facilities as needed to attend meetings, coordinate with teams, and support ongoing initiatives.