Library Assistant Part Time - Public Services

Union County•Waxhaw, NC

1d•Onsite

About The Position

The Library Assistant, under general supervision, provides basic paraprofessional library services in an assigned service area of responsibility to support daily library operations. Seeking an enthusiastic and creative individual to work part-time in Southwest Regional Library in Waxhaw. Part-time employees will be working approximately 20 hours per week and will include some mornings, evenings, and Saturday hours. To do this job, you must possess strong customer engagement skills, a great sense of teamwork, and a passion for serving patrons. Our ideal candidates have the ability to effectively navigate various types of hardware and software. Requires attention to detail, high energy, and excellent communication skills. Great technology skills are required.

Requirements

Requires an Associate's Degree and one (1) year of experience of customer service; or equivalent combination of education and experience.
Requires a Bachelor's Degree and one (1) year of customer service experience; or equivalent combination of education and experience.
Requires a Bachelor's Degree and two (2) years of experience in customer service; or equivalent combination of education and experience.
This position may be subject to a fingerprint background check.
Per NC General Statute 153A-94.2(b ), applicants for a position of employment required to work with children in any capacity will be required to electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record.

Nice To Haves

Strong customer engagement skills
Great sense of teamwork
Passion for serving patrons
Ability to effectively navigate various types of hardware and software
Attention to detail
High energy
Excellent communication skills
Great technology skills

Responsibilities

Meets the needs of each patron by promptly and efficiently using the library's resources.
Responds to the needs of coworkers in work unit.
Helps maintain the collection.
Answers telephone queries quickly and efficiently, referring callers to the appropriate library department.
Maintains knowledge of library policy and procedure.
Reports any unsafe or threatening condition to library security personnel, administration, or proper authorities.
Attends staff development programs.
Possesses basic knowledge of library's electronic and physical resources.
Helps advocate for the library and its services in both internal and external settings.
Accepts changes in hours or assigned tasks as needed to provide excellent public service; adheres to assigned schedule with regular and dependable attendance.
Effectively and courteously assists patrons with basic to intermediate circulation transactions by using library resources and collections.
Possesses basic understanding of the library's automation software.
Offers suggestions and advice to patrons concerning individual reading preferences, services, and programs.
Assist staff in promoting library programs and special events to patrons of all ages.
Assist patrons with using their devices to access our materials.
Assists all library selectors in the maintenance of collection by assessing the condition of library materials, helping restock displays, and encouraging the use and checkout of all library materials.
Possesses basic reader's advisory skills.
Ensures items are shelved daily and materials are kept in order and accessible to patrons and library staff.
Additionally, shelves are read for accuracy of placement and kept neat and inviting.
Accurately records statistics.