Library Assistant

NCW Libraries•Wenatchee, WA

About The Position

The Library Assistant provides intermediate skilled human support for daily duties at a branch library in a substitute capacity. The role includes general library customer service, assisting patrons, issuing library cards, checking materials in and out, and related work as assigned. Work is performed under the supervision of the Branch Supervisor of the Branch, Branch Librarian, and Area Manager. The position is non-regular and on-call, with flexible availability to work evenings and weekends, and is limited to 69 hours per month. The wage is $17.99 per hour. Benefits are limited to Washington State paid sick leave accruals.

Requirements

High school diploma or GED.
Customer service experience.
Ability to establish and maintain effective working relationships with associates, patrons, and the general public.
Ability to exercise initiative and independent judgment and to work independently or as part of a team.
Ability to interact with a diverse population and communicate effectively with staff and patrons.
General knowledge of office procedures, equipment, and record keeping.
General knowledge of library policies and circulation.
General knowledge of and interest in books and reader interest levels.
Strong written and oral communication skills.
Comfort with basic computers and technology.
Fluency in English and Spanish is preferred.
Must pass and maintain a criminal background check.
Must sign up for direct deposit if not already using direct deposit.
Must pass the NorthStar Digital Literacy Basic Communication Skills and Internet Basics assessments.

Nice To Haves

Fluency in English and Spanish.

Responsibilities

Provide prompt, courteous support to internal and external customers.
Pull, sort, and process circulation materials and supplies; assess materials for weeding; and enter a variety of transactions into the appropriate system.
Process returned circulation materials and requests, fill orders, receive payments, and answer reference questions.
Guide patrons with technological issues and assist with electronic equipment and databases.
Model professionalism and promote a positive organizational culture.
Organize, arrange, and shelve materials as needed.
Assist with library opening and closing procedures.
Manage difficult patron situations calmly and professionally.
Promote teamwork, collaboration, and inclusion.
Stay informed about library policy and procedures.
Promote library advocacy and intellectual freedom.
Resolve patron complaints or challenges.
Issue library cards.
Prioritize learning new technologies.
Perform other duties as assigned.