Bilingual Library Assistant (English and French) - Idylwylde Branch
About The Position
Edmonton Public Library is looking for a fun, agile customer service expert to join our team! This is an exciting opportunity for an enthusiastic customer service ninja (aka Library Assistant) who enjoys working with the public in a challenging and fast-paced environment. At EPL our mission is simple: we share! Our Library Assistants are versatile and friendly people who want to make a difference in the community. Helping people is important to them - one minute, they will help a new Canadian find material to learn English, and the next they will offer a preschool storytime and then help a customer download an eBook on their tablet. They answer questions for people of all ages, bending internet-based resources to their will. They are our customer service ambassadors connecting people to the resources they need. They are active in the community and visit schools, daycares and other organizations. They are tech-savvy, curious and eager to share what they know with others.
Requirements
- An Information Management/Library Technology diploma or a directly related diploma with significant course content focused on education or community work, or an undergraduate degree from a recognized institution.
- A minimum of one year's work experience in a library or an environment where customer service is a core focus.
- Experience in the use of Microsoft Office programs, web-based services and other applications.
- Experience in developing and presenting programs for customers of all ages is required
- Fluently bilingual, French & English.
- A commitment to upholding the Canadian Federation of Library Associations position statements on Intellectual Freedom and Diversity and Inclusion.
- Enthusiastic with the ability to provide excellent customer service.
- Demonstrated excellence in using communication and interpersonal skills.
- Ability to contribute positively and work effectively within a team environment.
- Comfortable with facilitating customer programs using new technologies.
- Ability and knowledge to assist customers with the use of technology, devices, information resources (print and electronic) and in the use of various service applications and web based platforms.
- Effective and creative problem solving and trouble shooting skills.
- Satisfactory background screening is required for this position, which includes a Criminal Record Check/Police Information Check.
Nice To Haves
- Experience in providing reference services and readers' advisory services is preferred.
- A particular emphasis on programming for young children is preferred.
Responsibilities
- Helping people find material to learn English
- Offering a preschool storytime
- Helping a customer download an eBook on their tablet
- Answering questions for people of all ages
- Using internet-based resources
- Connecting people to the resources they need
- Being active in the community and visiting schools, daycares and other organizations
- Developing and presenting programs for customers of all ages
- Providing reference services
- Providing readers' advisory services
- Assisting customers with the use of technology, devices, information resources (print and electronic) and in the use of various service applications and web based platforms
- Facilitating customer programs using new technologies
Benefits
- Shift differential may apply in accordance with the terms and conditions of the CSU 52 Collective Agreement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
