Library Assistant - 25 hrs, Sylvan Way

Kitsap Regional Library•Bremerton, WA

6d•$20 - $22•Onsite

About The Position

Kitsap Regional Library is hiring a part-time Library Assistant for the Bainbridge Island branch at Sylvan Way. Under general supervision, this position provides customer service and performs circulation functions, including staffing the library desk, checking materials in and out, issuing library cards, assessing or adjusting fines, maintaining patron accounts, processing periodicals and shipments, and assisting patrons. The role reports to the Public Services Supervisor and is represented by the Washington Public Employees Association/UFCW Local 365. The Library Assistant supports patrons with library services, materials, programs, public technology, and basic reference questions, referring questions to qualified staff when appropriate. The position also supports branch operations, collection maintenance, promotional displays, opening and closing procedures, and a clean, welcoming, and safe environment. The schedule is 25 hours per week and may include evenings and weekends; schedules may change to meet library needs.

Requirements

Education and experience equivalent to a high school diploma or GED.
One year of experience in a customer service environment.
Ability to sort and file alphanumerically, perform basic mathematical computations, and navigate the Dewey Decimal System.
Effective verbal and written communication skills with a diverse audience.
Ability to establish and maintain effective working relationships with coworkers, patrons, user groups, community organizations, and volunteers, and to serve the public courteously.
Ability to perform financial procedures using the ILS system and access and use staff Intranet resources.
Ability to follow detailed written or verbal instructions accurately and seek clarification when needed.
Ability to learn and apply library policies and procedures and use independent judgment to resolve circulation and patron problems within established guidelines.
Ability to work a schedule that may change periodically, including evenings and weekends.
Ability to work collaboratively to foster an inclusive environment where staff and patrons feel respected, safe, supported, and valued.
Ability to meet the physical demands of the role, including occasionally moving materials weighing up to 35 pounds, frequently exerting up to 20 pounds of force, and constantly exerting up to 10 pounds of force.
Ability to sit and operate keyboards, telephones, computers, and other equipment for extended periods; move carts of materials; and perform bending, kneeling, reaching, lifting, and related movements.
Visual acuity for reading and composing documents, identifying and organizing materials with small-print labels, inspecting library materials, and operating computers for extended periods.
Ability to meet precise deadlines and sustain attention to detail, focus, problem-solving, customer service, communication, and multitasking demands.
Knowledge of and support for Kitsap Regional Library policies and procedures and principles of intellectual freedom.
Ability to maintain confidentiality when handling patron or employee records.

Responsibilities

Provide welcoming customer assistance; answer phones and emails; check library materials in and out; register customers for library cards; order materials from other library locations; and troubleshoot patron accounts.
Return materials to appropriate locations and support circulation work, including processing shipments, pulling holds, emptying the book drop, and shelving.
Assist patrons with self-checkout machines and answer questions in hold areas.
Assist with basic reference questions and refer patrons to qualified staff as appropriate.
Support the branch team and respond to patron complaints or concerns within established guidelines.
Assist patrons with public computers, printers, and copier/fax machines, and submit work orders for technical service issues.
Promote library programs, information, services, and materials.
Assist with periodicals processing and the design of displays and other promotional or informational materials.
Support library opening and closing processes.
Attend branch meetings, workshops, and systemwide training sessions.
Assist with collection maintenance under supervision, including weeding, light mending, and updating labels as assigned.
Follow library policies and procedures or refer incidents and conflicts to offsite management staff.
May assist with training and programming.
Maintain a clean, welcoming, and safe library environment.
Support volunteers as needed.
Perform other related duties as assigned.
Maintain regular and reliable attendance, protect confidentiality of patron and employee records, and support library policies and principles of intellectual freedom.
Work independently with limited direction and collaboratively as part of a team, adapting to changing information, technology, procedures, and services.

Benefits

Medical insurance for employees regularly scheduled at least 20 hours per week.
Dental insurance for employees regularly scheduled at least 20 hours per week.
Vision insurance for employees regularly scheduled at least 20 hours per week.
Basic life insurance for employees regularly scheduled at least 20 hours per week.
AD&D insurance for employees regularly scheduled at least 20 hours per week.
Long-term disability insurance for employees regularly scheduled at least 20 hours per week.
Health reimbursement arrangement (HRA) for employees regularly scheduled at least 20 hours per week.
Employee assistance program for employees regularly scheduled at least 20 hours per week.
13 paid holidays per calendar year for employees regularly scheduled at least 20 hours per week.
Vacation leave, sick leave, and personal days, with accrued time off prorated for part-time employees.
Participation in the Washington State Public Employees Retirement System (PERS), subject to eligibility requirements.